Technical Support Specialist

2 weeks ago


Bedford, Texas, United States Fort Worth Community Credit Union Full time

Company Overview: Fort Worth Community Credit Union is dedicated to delivering exceptional service to its members, achieved through a team of friendly, knowledgeable, and supportive staff. We offer a variety of career opportunities across different levels within the organization. As an Equal Opportunity Employer, we welcome applications at any time, even when specific positions are not currently open. All candidates undergo background checks and drug screenings, and we utilize E-Verify for employee certification.

Employee Benefits: Our full-time employees enjoy a comprehensive benefits package that includes:

  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Long-Term Disability Insurance
  • Flexible Spending Accounts
  • 401(k) Plans (available for part-time employees as well)
  • Paid Holidays (also available for part-time employees)
  • Generous Vacation and Sick Leave (also available for part-time employees)

At Fort Worth Community Credit Union, we prioritize internal promotions, allowing for career advancement within the organization. We seek to hire the most qualified individuals, and while our roles can be challenging, they provide an excellent opportunity to gain insights into the financial sector.

Work Schedule: Standard working hours are typically Monday to Friday from 8:15 AM to 5:00 PM, with the possibility of working up to two Saturdays each month from 8:30 AM to 12:30 PM (or until the completion of end-of-day procedures). Please be aware that schedules may vary based on assignments, and evening or weekend hours may be necessary.

Position Summary: The Technical Support Specialist addresses a variety of concerns related to computer systems and user assistance, providing support via phone and in-person interactions. Responsibilities include troubleshooting both minor and significant technical issues through the Help Desk Ticketing system, as well as installing, configuring, maintaining, and resolving issues with PCs, servers, and other equipment. Participation in additional IT department initiatives may also be required.

Qualifications: This position necessitates strong problem-solving abilities and proficiency in Microsoft Office applications. Familiarity with FiServ XP2, Meridian Link, Nautilus, and PC hardware is advantageous. A minimum of six months of experience in computer system operations is required, preferably within a credit union or similar financial institution. IT certifications or a college degree in a related field may substitute for the required experience.

Additional Benefits: Our benefits package includes medical, dental, and vision coverage; paid vacation, sick leave, and holidays; a robust 401(k) program; an Employee Assistance Program; and a business casual dress code.

Equal Opportunity Employment: Fort Worth Community Credit Union is an Equal Opportunity Employer. We do not guarantee the availability of posted positions, as ongoing recruitment efforts may result in some positions being filled or offers pending to existing candidates.

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