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Customer Service Coordinator
4 months ago
Customer Service Coordinator
Direct Hire
Hourly: $25-$28/hr; this is an hourly positions, eligible for OT
Additional Compensation: Eligible for $1,000 annual bonus
Location: Hybrid – 3 days onsite, Norwood MA
Must Haves:
- Bachelor’s degree or equivalent experience
- 1+ years’ of experience with Sales, Customer Service, Customer Success
- Advanced technical savvy
- Excellent communication skills
Preferred:
- Salesforce, Epicor or any manufacturing ERP system
- Manufacturing industry experience
Job Summary/Description: a growing biotech organization is seeking a collaborative professional driven by customer satisfaction to join their expanding Customer Service team. As a Customer Coordinator, you'll play a pivotal role in delivering top-tier support across various channels, including inbound and outbound calls, order processing, quote generation, and managing the CS Team's shared inbox. This hybrid remote position demands a relentless commitment to prioritizing the customer experience above all else.
Key Responsibilities:
- Provide comprehensive customer support across different areas as per daily requirements, catering to both internal and external stakeholders.
- Manage the shared inbox ticketing system (Freshdesk) to facilitate smooth order management, including order entry, tracking, and change requests.
- Respond promptly to customer inquiries and quote requests, ensuring timely resolution.
- Handle vendor and supplier requests from distributors efficiently.