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Customer Service Specialist
4 weeks ago
Responsibilities include but are not limited to:
- Efficiently operate the store’s office according to all policies and procedures, and provide outstanding customer service at all times.
- Process and complete customer transactions, ensuring accurate customer contact and payment information.
- Evaluate and document condition of customers’ merchandise for repair intakes; inspect completed repairs for quality control standards.
- Balance POS at closing and accurately complete nightly paperwork.
- Ensure accurate and proper inventory management procedures including processing orders, sales, and transfers of merchandise.
- Handle incoming phone calls and respond to general inquiries.
Individuals must be able to multi-task and be detailed and number oriented. Teamwork and support for all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus.
Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k), and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.
Please send resume and cover letter to: HR@longsjewelers.com.
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