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Customer Service Representative

2 months ago

Braintree, Massachusetts, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a Customer Experience Specialist, you will play a pivotal role in creating memorable interactions for our customers. This position offers both part-time and full-time opportunities, with various benefits tailored to your commitment and tenure.

Benefits Include:

  • Backup childcare support
  • Tuition assistance for employees and their dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards for engaging with new products
  • Access to self-paced learning in sales, leadership, time management, and diversity & inclusion

As a Customer Experience Specialist, you will represent Best Buy, ensuring that every visitor receives personalized and attentive service. Your mission will be to identify and fulfill both immediate and long-term customer needs, fostering lasting relationships through exceptional service.

Training and Development

You will receive extensive training to equip you with the knowledge necessary to recommend the best products and services tailored to each customer. This training encompasses essential skills in delivering outstanding product knowledge and customer service within a customer-centric environment. You will have the opportunity to specialize in the department that interests you most, while also learning about innovative product categories as they emerge.

Company Culture

At Best Buy, we strive to cultivate an inclusive work environment where every employee feels valued and can contribute to our collective mission. We are dedicated to being a leading company for both our customers and employees, reflecting the diversity of the communities we serve.

Key Responsibilities

  • Warmly greet and engage customers as they enter the store.
  • Utilize your skills and knowledge to recommend products and services that meet customer needs.
  • Act as a brand ambassador, showcasing your passion for Best Buy and its offerings.
  • Assist customers with their purchases, returns, and exchanges.
  • Commit to ongoing learning and self-improvement.
  • Stay informed about skills and promotional initiatives through available resources.
  • Support profitable growth during peak business times while maintaining a customer-first approach.
  • Ensure your department is well-stocked and organized.
  • Collaborate effectively with supervisors and team members across departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends and holidays.