Customer Service Representative

2 months ago


Braintree, Massachusetts, United States COSTELLOS ACE Full time

About Us

Costello's Ace Hardware is a leading retail company dedicated to delivering an exceptional shopping experience to every customer, every time. We are committed to providing our customers with a wide range of products and services that meet their needs and exceed their expectations.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for assisting customers throughout the buying process, providing excellent customer service, and maintaining a clean and organized store environment.

Key Responsibilities

  • Customer Service
    • Greet every customer you make eye contact with and provide assistance as needed.
    • Answer customer questions and provide information on products and services.
    • Use the E.C.E.T. (Every Customer, Every Time) process to ensure every customer interaction is positive and memorable.
  • Product Knowledge
    • Be knowledgeable about our products and services and be able to answer customer questions.
    • Recommend related products and services to customers.
  • Store Operations
    • Maintain a clean and organized store environment.
    • Restock shelves and maintain inventory levels.
    • Process customer transactions accurately and efficiently.
  • Teamwork
    • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
    • Participate in training and development programs to improve skills and knowledge.

Requirements

  • Physical Abilities
    • Ability to stand for long periods of time and walk on flat surfaces.
    • Ability to lift up to 60 pounds and push/pull carts and equipment.
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous retail experience preferred.
  • Skills and Qualities
    • Excellent communication and customer service skills.
    • Ability to work in a fast-paced environment and multitask.
    • Strong problem-solving and analytical skills.

What We Offer

Costello's Ace Hardware offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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