Customer Service Representative
2 months ago
About Us
Costello's Ace Hardware is a leading retail company dedicated to delivering an exceptional shopping experience to every customer, every time. We are committed to providing our customers with a wide range of products and services that meet their needs and exceed their expectations.
Job Summary
We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for assisting customers throughout the buying process, providing excellent customer service, and maintaining a clean and organized store environment.
Key Responsibilities
- Customer Service
- Greet every customer you make eye contact with and provide assistance as needed.
- Answer customer questions and provide information on products and services.
- Use the E.C.E.T. (Every Customer, Every Time) process to ensure every customer interaction is positive and memorable.
- Product Knowledge
- Be knowledgeable about our products and services and be able to answer customer questions.
- Recommend related products and services to customers.
- Store Operations
- Maintain a clean and organized store environment.
- Restock shelves and maintain inventory levels.
- Process customer transactions accurately and efficiently.
- Teamwork
- Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
- Participate in training and development programs to improve skills and knowledge.
Requirements
- Physical Abilities
- Ability to stand for long periods of time and walk on flat surfaces.
- Ability to lift up to 60 pounds and push/pull carts and equipment.
- Education and Experience
- High school diploma or equivalent required.
- Previous retail experience preferred.
- Skills and Qualities
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and multitask.
- Strong problem-solving and analytical skills.
What We Offer
Costello's Ace Hardware offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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