Store Operations Specialist

6 days ago


Braintree, Massachusetts, United States Long's Jewelers Full time

Job Summary:

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Specialist at Long's Jewelers. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service to all customers, ensuring a positive and memorable experience.
  • Transaction Processing: Process customer transactions accurately and efficiently, including handling cash, credit card, and other payment methods.
  • Product Knowledge: Maintain a high level of product knowledge, including features, benefits, and pricing of our fine jewelry and luxury timepieces.
  • Inventory Management: Assist with inventory management, including processing orders, sales, and transfers of merchandise.
  • Store Operations: Assist with store operations, including balancing POS, completing nightly paperwork, and maintaining a clean and organized store environment.

Requirements:

  • Customer Service Experience: Previous customer service experience, preferably in a retail or sales environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Attention to Detail: High level of attention to detail, with the ability to accurately process transactions and maintain accurate records.
  • Teamwork: Ability to work effectively as part of a team, providing support and assistance to colleagues as needed.

What We Offer:

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including medical, dental, life insurance, short and long-term disability, 401(k), and flexible spending.
  • Employee Discount: Generous employee discount on all merchandise.


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