![Vector Consulting, Inc](https://media.trabajo.org/img/noimg.jpg)
Program Manger/Lead IT Support Analyst
2 months ago
Our government client is looking for an experienced Program Manager/Lead IT Support Analyst on a hybrid 12+ months renewable contract role in Richmond, VA.
Position – Program Manager/Lead IT Support Analyst
About the role:
Supervise agency’s Statewide IT Support Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state.
Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers. Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System.
Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from agency that effect employees. Monitor agency’s Support Hub Queues for completion and dispositioning to other program areas.
Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives, then identify, measure, evaluate and report appropriate metrics for the team and individual team members.
Required Skills and Experience:
- Leadership skills that positively influence and motivate others Required
- Strong ability to organize, motivate, communicate, and listen to a team Required
- Ability to manage and mentor a tiered team of remote workers Required
- Experience utilizing service request software Required
- Experience in IT Desktop Support and/or as an IT Business Analyst Required
- Strong written and oral communication skills Required
- Strong problem-solving skills Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
-
Lead Program Analyst
3 days ago
Richmond, Virginia, United States VA Department of Transportation Full timePosition OverviewThe Virginia Department of Transportation (VDOT) is pleased to announce an opportunity for a part-time Lead Program Analyst within our Central Office Traffic Operations Division.Role DetailsState Role Title: Program Administration Specialist IIICompensation Range: $40.80 - $66.30Pay Band: 6Agency: Virginia Department of...
-
Program Support Analyst
1 week ago
Richmond, Virginia, United States HART Technologies Inc Full timeHART Technologies, Inc. is seeking a dedicated Program Support Analyst to join our engineering services support team. We value candidates who are proactive, detail-oriented, and eager to develop their skills in a collaborative environment.Key Responsibilities:Collaborate with project leadership to gain insights into program timelines, resource allocation,...
-
Program Analyst
1 month ago
Richmond, United States Assistant Secretary For Public And Indian Housing Full timeThe following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a Program Analyst, you will: - Assist the Director in providing technical support, performance oversight, compliance...
-
Program Analyst
1 month ago
Richmond, Virginia, United States Assistant Secretary For Public And Indian Housing Full timeThe following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.As a Program Analyst, you will:Assist the Director in providing technical support, performance oversight, compliance assurance,...
-
Program Manager
4 days ago
Richmond, Virginia, United States Apex Systems Full timeJob Summary:We are seeking a highly skilled Program Manager to lead our Statewide IT Support Hub. As a key member of our team, you will be responsible for supervising a remote team of Desktop Technicians and Business Analysts, providing technical support to agency employees throughout the state.Key Responsibilities:Supervise and manage a team of Desktop...
-
Program Financial Analyst
4 days ago
Richmond, United States V2X Full timeProgram Financial Analyst Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work...
-
Quality Analyst
1 week ago
Richmond, United States Smart IT Frame LLC Full timeJob Title: Quality Analyst (TSYS Mainframe)Location: Richmond, VAJob Type: Full- CWRJob Description:We are looking for a skilled Quality Analyst with expertise in TSYS mainframe systems. The candidate will be responsible for developing and executing test plans, ensuring the quality of our financial processing applications. Key duties include functional and...
-
Lead Operations Analyst
1 week ago
Richmond, Virginia, United States Virginia Department of Human Resource Management Full timeJob OverviewLead Operations Analyst (Flexible Work Arrangement)Job Type: Full-Time (Salaried)Location: VirginiaCategories: Finance and AuditPosition Summary:The Virginia Department of Human Resource Management is in search of a seasoned Lead Operations Analyst to enhance the Investment Operations division. This role will focus on delivering comprehensive...
-
Administrative Support Analyst III
3 weeks ago
Richmond, United States Amentum Full timeAmentum is currently seeking an Administrative Support Analyst III to support the PM Soldier Survivability (PM SSV) project office under Program Executive Office (PEO) Soldier, Fort Belvoir, VA . This position will afford you an opportunity to be part of a dynamic and cohesive team whose mission is to provide and rapidly deliver enhanced protection,...
-
Lead Security Information Analyst
1 week ago
Richmond, Virginia, United States Innova Solutions Full timeLead Security Information Analyst - Hybrid Innova Solutions is seeking a qualified Lead Security Information Analyst to join our team. This position requires a hybrid work arrangement, with occasional onsite presence. Role Overview: The successful candidate will possess extensive experience in Security Information and Event Management (SIEM) systems,...
-
Lead Business Systems Analyst
7 days ago
Richmond, Virginia, United States CapTech Consulting Full timeJob OverviewAbout CapTech ConsultingCapTech Consulting is a recognized consulting firm dedicated to partnering with clients to unlock the potential of technology. Our commitment to excellence drives us to build enduring relationships that deliver significant results. We serve a diverse clientele, including Fortune 100 companies, mid-sized businesses, and...
-
Lead Financial Analyst
1 week ago
Richmond, Virginia, United States Richmond Public Schools Full timePosition Title: Lead Financial Analyst - General Ledger and ReportingEmployment Classification: Grade 121 / 12 Month ContractFLSA Classification: ExemptWork Environment: Finance DivisionDirect Supervisor: Accounting Manager, General Ledger & ReportingOverview:The Lead Financial Analyst plays a crucial role in strategizing, organizing, and maintaining...
-
Lead Financial Analyst
3 days ago
Richmond, Virginia, United States GradBay Full timeCompany Overview: GradBay is a leading player in the financial services sector, recognized for its commitment to innovation and excellence in customer service.Position Summary: We are looking for a driven and meticulous Lead Financial Analyst to become a vital member of our financial team. This role is essential in delivering financial insights and strategic...
-
Lead Cybersecurity Systems Analyst
7 days ago
Richmond, Virginia, United States PingWind Inc Full timeLocation : Fort BelvoirRequired Clearance : TS/SCI clearance with SBI and capability to obtain SI, TK, G, HCS, and NATO Secret clearanceCertifications : DoD IAT Level II/Intermediate certificationRequired Education : Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related disciplineRequired Experience : Minimum of 4 years...
-
IT Applications Support Analyst
7 days ago
Richmond, Virginia, United States Commonwealth of Virginia Full timePosition Title: Part-Time IT Applications Support AnalystOrganization: Commonwealth of VirginiaKey Responsibilities:Overseeing financial software applications, including their upkeep, configuration, and administrative tasks.Troubleshooting technical challenges and system malfunctions within financial software.Leading discussions and workshops focused on...
-
Technical Automation Support Analyst
7 days ago
Richmond, Virginia, United States U.S. BANKRUPTCY COURT - EDVA Full timePosition Title: Technical Automation Support Analyst Organization: U.S. Bankruptcy Court - EDVA The U.S. Bankruptcy Court in Richmond, VA is currently looking for a dedicated and skilled Technical Automation Support Analyst to join our team. This full-time, permanent role is essential in delivering technical automation assistance to the court. Key...
-
Lead Financial Analyst
7 days ago
Richmond, Virginia, United States GradBay Full timeGradBay is a leading organization in the financial sector, recognized for its commitment to excellence and innovative solutions.Position Overview: We are in search of a dedicated and analytical Lead Financial Analyst to become an integral part of our vibrant team. In this role, you will be instrumental in delivering financial insights and strategic guidance...
-
Program Lead
6 days ago
Richmond, United States Gateway Recruiting, INC. Full time $80,000Job DescriptionJob Description Are you interested in new technology such as Virtual Reality? Have you ever worked in a clinical setting and/or have a desire to help people? Does a major contribution to the advancement of medicine appeal to you? Our mission is to change medicine. We are growing rapidly and are now hiring for an exciting position called,...
-
IT Security Analyst
1 month ago
Richmond, United States eTek IT Services, Inc. Full timeJob DescriptionJob DescriptionRequired Skills- Comprehensive knowledge of Information Security principles including information security trends emerging technologies best-practices controls models architecture etc. - Practical experience with identity and access management IT risk management business continuity and IT disaster recovery planning security...
-
Lead Business Systems Analyst
2 days ago
Richmond, Virginia, United States Morton Full timePosition Title: Senior Business Analyst Position Status: 12-month contract with rolling extensions Schedule: ONSITE Overview: Our client, Morton, is seeking a Senior Business Analyst for an ONSITE role. Responsibilities: The selected candidate will have over 6 years of experience in enhancing and supporting management systems. The role...