Director of Digital Transformation-Dealer Services

4 weeks ago


Chicago, United States Aquent Full time

Director of Digital Transformation-Dealer Services & Retail Sales

Location: Chicago ( Hybrid remote- 3 days per week in office)

Relocation package provides for non-local candidates

Automotive OEM experience is a must have


We have a great opportunity for a Director of Digital Transformation - Dealer Services & Retail Sales.


This will transform the journey for solution selling that includes bundling solutions, guided offerings, dealer processes efficiency, contract management and cost control, sales, and lead management, subscriptions, and e-commerce enabled by data analytics.


Responsibilities include:

- Defining digital strategy for sub-domain areas for service sales together with the team.

- Work with digital acceleration and product ownership mindset of service sales digital landscape, including:

  • configuration to quote
  • digital payment services
  • contracts
  • subscriptions
  • e-commerce
  • pricing analytics
  • CRM
  • retail sales management


Minimum Requirements:

Bachelor’s degree

At least 14 years of customer experience

At least 6 years of management experience

OR


Master’s degree

At least 12 years of customer experience

At least 6 years of management experience

OR


At least 16 years of customer experience

At least 6 years of management experience




Desired Skills:

- Great knowledge of digital transformation and data management

- Know-how of automotive and retail network of dealer’s business

- Deep expertise in customer facing software (e-commerce platforms preferable)

- Service offerings, Lead Management, and prospecting

- Knowledge of Robotic Process Automation and Software Automation

- Exposure to platform eco-system

- Digital Marketing and Sales pipeline management

- Understanding of a complex IT development environment and structure of the teams inside an agile framework, to be able to provide fast and effective deliveries in a continuous stream.

- Good understanding of the Agile way of working, product ownership, and design thinking



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