Service Design Team Lead

2 months ago

Chicago, United States SoftServe Full time

***Must be based in Chicago, IL or Austin, TX***


Job Profile Summary

As the Lead Service Designer for our Digital Transformation practice you will lead, communicate, execute, and sell SoftServe Service Design capabilities, including discovery, pre-sales design strategy, consulting, design workshops, project incubation, and other services. Demonstrate the ability to do the work as well as carry out knowledge transfer to key delivery locations. Work with the global SoftServe Experience Design leadership and our clients to showcase the values of SoftServe’s strategic problem-solving skills and thought leadership. Serve as a leading example of SoftServe’s Service Design through client work, public speaking, and community involvement as a subject matter expert in service design and digital innovation.


Duties & Responsibilities

Lead Service Design Activities:

  • Oversee the end-to-end service design process from research and ideation to prototyping and implementation.
  • Lead service design activities at both project and Design Office levels, connecting frontline service delivery with back-end enablement through coordination and training.
  • Drive a user-centered design process that spans all phases of development, from framing a service opportunity to coordinating service delivery implementation.

Digital Transformation:

  • Advise clients on best practices and strategies for digital transformation.
  • Identify opportunities for integrating digital technologies to improve service delivery and customer experiences.
  • Develops and drives implementation plans for digital initiatives.
  • Client Engagement and Relationship Management:
  • Build and maintain strong relationships with top clients, acting as a trusted advisor on service design and digital transformation.
  • Manage relationships with partners and clients, ensuring high levels of customer experience and satisfaction while delivering positive and quantifiable impact on human experiences.
  • Collaborate with presale teams and facilitate activities related to design effectively.

Team Leadership and Collaboration:

  • Lead, mentor, and inspire a team of service designers, UX/UI designers, and researchers.
  • Foster a collaborative environment that encourages innovation and continuous improvement.
  • Provide exemplary service-design consulting services, ensuring high customer satisfaction and positive impact.
  • Lead the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation.

Innovation and Thought Leadership:

  • Stay abreast of industry trends and emerging technologies in service design and digital transformation.
  • Contribute to the development of thought leadership content, including whitepapers, case studies, and articles.
  • Represent the company at industry conferences, seminars, and events.
  • Be an ambassador, attending and helping to plan community events, workshops, and conferences.

Knowledge Management and Mentorship:

  • Develop knowledge libraries such as best practices, training, and templates for internal company use.
  • Mentor junior and senior design staff, helping to define responsibilities and expectations.
  • Support education, training, and development initiatives within the company.


Preferred Competencies & Experience

  • Proven track record of leading successful digital transformation projects.
  • Experience working with US and European agencies and clients.
  • Proven success as a team player in previous positions.
  • Proven experience with service delivery, service performance, and implementation
  • 7+ years' experience in Service Design across varied industries, users, business problems, and devices.
  • 3+ years’ experience in a leadership role
  • 5+ years’ planning, designing, facilitating, and synthesizing workshops.
  • 5+ years’ driving and applying user-centered design processes.
  • 5+ years’ creating experience maps, user journeys and service blueprints, as well as service interaction models, flows, and wireframes.
  • 4+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • 4+ years’ experience in requirements gathering and communication between design teams, workstreams and clients.


Required Skills

  • Proven record in creating Service Design strategies.
  • Hands-on experience in managing Service Design practices, consultants, and projects.
  • Understanding of US and European business practices.
  • Proficiency in using major design tools and best practices.
  • Strong communication, analytical, and interpersonal skills.
  • Client and expectations management skills.
  • Negotiation skills and organizational change management skills.
  • Ability to multi-task and set workload priorities in a fast-paced environment.
  • Effective Operational Proficiency in English.
  • Ability to work with managers/staff and win their confidence and respect.
  • Proactively manage critical issues and take the lead in resolving them.
  • Available for global travel as determined as necessary


Supervisory Responsibilities

No direct reports initially


Qualifications

Education

Master’s degree or higher in Design-related field (desirable).

Business education (desirable) or professional equivalent.


Certifications

Relevant Certifications are a plus but not Required


Other Requirements

Willingness and ability to travel


All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.

  • Service Design Team Lead

    2 months ago

    Chicago, Illinois, United States SoftServe Full time

    About the RoleWe are seeking a highly experienced Service Design Team Lead to join our Digital Transformation practice at SoftServe. As a key member of our team, you will be responsible for leading, communicating, executing, and selling SoftServe Service Design capabilities.Key ResponsibilitiesLead Service Design Activities:Oversee the end-to-end service...

  • Lead Designer

    2 weeks ago

    Chicago, Illinois, United States Prairie Consulting Services Full time

    Lead Designer OpportunityWe are seeking a highly skilled Lead Designer to join our team at Prairie Consulting Services. As a key member of our Experience Design & Research practice, you will play a critical role in envisioning and delivering digital and service experiences for our clients.Key Responsibilities:Collaborate with cross-functional teams to design...

  • Lead Designer

    2 weeks ago

    chicago, United States Prairie Consulting Services Full time

    Lead DesignerLocation: Downtown Chicago, ILWork Model: HybridSummary:The lead designer guides work in the Experience Design & Research practice, envisioning digital and service experiences for BU products and initiatives. Seeking a Lead designer with 5 plus years of Salesforce experience Major Duties • Works to improve user experiences with technology and...

  • Lead Designer

    4 weeks ago

    Chicago, United States Prairie Consulting Services Full time

    Lead DesignerLocation: Downtown Chicago, ILWork Model: HybridSummary:The lead designer guides work in the Experience Design & Research practice, envisioning digital and service experiences for BU products and initiatives. Seeking a Lead designer with 5 plus years of Salesforce experience Major Duties • Works to improve user experiences with technology and...

  • Lead Designer

    2 weeks ago

    Chicago, Illinois, United States Synectics Full time

    Job Title: Lead DesignerAt Synectics, we're seeking a talented Lead Designer to join our team. As a key member of our Experience Design & Research practice, you'll play a crucial role in shaping the digital and service experiences for our products and initiatives.Key Responsibilities:Collaborate with peers and stakeholders to guide design work at various...

  • Design Research Lead

    1 week ago

    Chicago, Illinois, United States McDonald's Corporation Full time

    Design Systems LeadMcDonald's Corporation is seeking a talented Design Systems Lead to join our Global Experience Design team. As a key member of our Customer Experience team, you will play a critical role in shaping the future of our design system.Key Responsibilities:Drive the evolution of our design system by researching and implementing best practices,...

  • Senior Interior Designer

    2 weeks ago

    chicago, United States On Point Design Build Full time

    SENIOR INTERIOR DESIGN POSITIONLocal, boutique firm seeks a seasoned Senior Interior Designer who enjoys creating beautiful, unique spaces.We are looking for someone Kind, Competent, and Committed to take our Interior Design team to the next level!   About On Point…A picture is worth 1000 words, so please check out our...

  • Lead UX Designer

    2 weeks ago

    Chicago, Illinois, United States Spectraforce Technologies Full time

    Job Title: Lead UX DesignerJoin our team of experienced designers at Spectraforce Technologies as a Lead UX Designer. In this role, you will be responsible for guiding the work of the Experience Design & Research practice, envisioning digital and service experiences for our products and initiatives.As a Lead UX Designer, you will contribute to design at...

  • Senior Interior Designer

    4 months ago

    Chicago, United States On Point Design Build Full time

    SENIOR INTERIOR DESIGN POSITIONLocal, boutique firm seeks a seasoned Senior Interior Designer who enjoys creating beautiful, unique spaces.We are looking for someone Kind, Competent, and Committed to take our Interior Design team to the next level!   About On Point…A picture is worth 1000 words, so please check out our...

  • Experience Design Lead

    4 weeks ago

    Chicago, Illinois, United States McDonald's Full time

    About McDonald'sMcDonald's is a global leader in the quick-service restaurant industry, with a presence in over 100 countries and a commitment to delivering exceptional customer experiences. Our brand is built on a foundation of quality, convenience, and value, and we're always looking for talented individuals to join our team.Job DescriptionWe're seeking a...

  • Lead Designer

    4 weeks ago

    Chicago, United States Rose International Full time

    Date Posted: 10/10/2024Hiring Organization: Rose InternationalPosition Number: 472549Job Title: Lead DesignerJob Location: Chicago, IL, USA, 60603Work Model: HybridShift:Work Model: HybridAnchor Days: Tuesday to ThursdayHours: 8:30am to 5pm CSTEmployment Type: TemporaryEstimated Duration (In months): 6Min Hourly Rate($): 80.00Max Hourly Rate($): 100.00Must...

  • Lead Level Designer

    7 days ago

    Chicago, Illinois, United States Epic Games Full time

    About the RoleEpic Games is seeking a highly skilled Lead Level Designer to join our dynamic team and contribute to the creation of engaging game experiences. As a key member of our design team, you will be responsible for leading the vision and outcome of POIs and levels that focus on building and compelling gameplay spaces.Key ResponsibilitiesLead a team...

  • Design Associate or Design Manager

    1 month ago

    Chicago, Illinois, United States site design group, ltd. Full time

    Design Associate or Design ManagerWe are seeking a talented professional to join our team as a Design Associate or Design Manager. The ideal candidate will be responsible for producing designs and design drawings with involvement in all phases of the project process.Key Responsibilities:Design and produce high-quality designs and design drawings for a wide...

  • Production Team Lead

    1 week ago

    Chicago, Illinois, United States Acro Service Corp Full time

    Job Title: Production Team LeadDuration: 12 Months position (May go Longer)Location: S. Torrence Ave.,CHICAGO,IL,60633Job Description:Position Description:As a Production Team Lead at Acro Service Corp, you will supervise, evaluate, and empower an hourly team that produces manufactured products, and organize workflow to meet quality and daily productivity...

  • Lead Designer

    4 weeks ago

    Chicago, United States Rose International Full time

    •**Only qualified Lead Designer candidates located near Chicago, IL area to be considered due to the position requiring an onsite presence***Experience Required 7+ years demonstrated work experience delivering digital experiences Educated in design or related field, formally or though comparable training Design thinking and UI/UX best...

  • Design Associate or Design Manager

    2 months ago

    chicago, United States site design group, ltd. Full time

    We are in search of a talented professional to join our collective as a Design Associate or Design Manager. The candidate will primarily be responsible for producing designs and design drawings with involvement in all phases of the project process. Working independently and in collaboration with firm Principals, Directors, Managers, other Designers, and...

  • Design Associate or Design Manager

    2 months ago

    chicago, United States site design group, ltd. Full time

    We are in search of a talented professional to join our collective as a Design Associate or Design Manager. The candidate will primarily be responsible for producing designs and design drawings with involvement in all phases of the project process. Working independently and in collaboration with firm Principals, Directors, Managers, other Designers, and...

  • Design Associate or Design Manager

    4 months ago

    Chicago, United States site design group, ltd. Full time

    We are in search of a talented professional to join our collective as a Design Associate or Design Manager. The candidate will primarily be responsible for producing designs and design drawings with involvement in all phases of the project process. Working independently and in collaboration with firm Principals, Directors, Managers, other Designers, and...

  • Design Associate or Design Manager

    4 months ago

    Chicago, United States site design group, ltd. Full time

    We are in search of a talented professional to join our collective as a Design Associate or Design Manager. The candidate will primarily be responsible for producing designs and design drawings with involvement in all phases of the project process. Working independently and in collaboration with firm Principals, Directors, Managers, other Designers, and...

  • Design Associate or Design Manager

    11 hours ago

    Chicago, Illinois, United States site design group, ltd. Full time

    We are seeking a talented professional to join our collective as a Design Associate or Design Manager. The candidate will primarily be responsible for producing designs and design drawings with involvement in all phases of the project process. Working independently and in collaboration with firm Principals, Directors, Managers, other Designers, and technical...