Director of Digital Transformation

3 weeks ago


Chicago, United States Aquent Full time

Location: Chicago, IL ( Hybrid – 3 days per week in office)
Relocation package provides for non-local candidates
*Vehicle/Dealer Service experience is a must have”
We have a great opportunity for a Director of Digital Transformation – Dealer Services & Retail Sales.
This will transform the journey for solution selling that includes bundling solutions, guided offerings, dealer processes efficiency, contract management and cost control, sales, and lead management, subscriptions, and e-commerce enabled by data analytics.
Responsibilities include:

Defining digital strategy for sub-domain areas for service sales together with the team.
Work with digital acceleration and product ownership mindset of service sales digital landscape, including:


configuration to quote
digital payment services
contracts
subscriptions
e-commerce
pricing analytics
CRM
retail sales management

Minimum Requirements:

Bachelor’s degree
At least 14 years of customer experience
At least 6 years of management experience

OR

Master’s degree
At least 12 years of customer experience
At least 6 years of management experience

OR

At least 16 years of customer experience
At least 6 years of management experience

Desired Skills:

Great knowledge of digital transformation and data management
Know-how of automotive and retail network of dealer’s business
Deep expertise in customer facing software (e-commerce platforms preferable)
Service offerings, Lead Management, and prospecting
Knowledge of Robotic Process Automation and Software Automation
Exposure to platform eco-system
Digital Marketing and Sales pipeline management
Understanding of a complex IT development environment and structure of the teams inside an agile framework, to be able to provide fast and effective deliveries in a continuous stream.
Good understanding of the Agile way of working, product ownership, and design thinking

 
 



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