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Epic MyChart Analyst

2 months ago

New York, United States Insight Global Full time

Duration: PERM

Salary: 120k-135K

Location: 777 3rd Ave- New York, NY (ONSITE 3x a week)


A leading hospital system sitting in New York is seeking an Epic MyChart Analyst. This person will be primary responsible for enhancing, maintaining, and supporting their Epic MyChart patient portal. This person will be leveraging their expertise in Epic MyChart to perform an in-depth analysis of patient and HSS staff workflows and provide informed recommendations and solutions that meet business requirements and create a strong patient experience. This role is unique because this candidate will also have the opportunity to build and support the Epic Cheers/CRM Module. Some of the general requirements include:

  • Analyze and document complex use cases, business requirements and workflows
  • Identify opportunities for organizational change, product improvements or process improvements. Proposes solutions and initiates steps to implement improvements.
  • Provides excellent customer service to patients, stakeholders, and other users.
  • Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
  • Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
  • Remain current on Epic technologies and obtain certification in Epic applications as warranted
  • Research best practice and implement leading practice standards

Must Haves:

  • 5+ years of experience supporting Epic MyChart, including editing system definitions, questionnaires, results release etc
  • Epic MyChart Certification is preferred, not required
  • Detail oriented, self motivated, and a collaborative team player. Excellent oral and written communication
  • Expertise in MS office, including Project, Excel, Visio, PowerPoint & SharePoint
  • Ability for extended work hours as needed, early mornings, nights, weekends etc
  • Bachelors Degree is required