Epic MyChart Elbow Support

1 month ago


New York, United States ClinDCast LLC Full time
Job DescriptionJob DescriptionWe are seeking a dedicated and knowledgeable Epic MyChart Elbow Support Specialist to join our IT team. This role is pivotal in ensuring that our Epic MyChart application operates smoothly and effectively for end-users. The specialist will provide advanced support and troubleshooting for the Epic MyChart platform, with a focus on elbow support, to ensure optimal performance and user satisfaction.

Key Responsibilities:


  • Technical Support: Provide high-level support for Epic MyChart, addressing and resolving complex issues related to elbow functionality and other components.
  • Troubleshooting: Diagnose and troubleshoot technical issues, including system errors, data discrepancies, and user access problems.
  • User Assistance: Assist end-users with MyChart-related inquiries, including account setup, password resets, and navigation issues.
  • Configuration: Collaborate with IT and Epic teams to configure and customize MyChart settings and features to meet organizational needs.
  • Documentation: Maintain detailed documentation of support activities, including issue resolution steps and system changes.
  • Training: Conduct training sessions and create educational materials for end-users to enhance their MyChart experience.
  • Collaboration: Work closely with Epic analysts, developers, and other IT staff to address and resolve system issues and implement improvements.
  • Compliance: Ensure that all support activities comply with healthcare regulations and organizational policies.



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