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IT Senior End User Services Specialist

2 months ago

Lakewood Washington, United States CommonSpirit Health Full time
Job Summary

CommonSpirit Health is seeking a highly skilled IT Senior End User Services Specialist to join our team. As a key member of our End User Services (EUS) Technical Support team, you will be responsible for providing on-site and/or remote installation, maintenance, troubleshooting, and repair of desktop, notebook, and mobile PC workstations, printers, and associated peripherals.

Key Responsibilities
  • Respond to incidents and problems, and fulfill requests in a timely and professional manner.
  • Understand the business implications of computer hardware and system issues, and set incident severity levels accordingly.
  • Troubleshoot a wide variety of technical problems, and engage parties in other areas of IT to address problems.
  • Monitor the performance of desktop hardware, and maintain a secure environment.
  • Develop and implement low to medium complexity and cross-functional programs or projects, and/or provide support for the user community with high complexity.
Requirements
  • Associates degree or technical institute degree/certificate, or 4-6 years of relevant experience.
  • 4-6 years of experience in the service industry.
  • Advanced customer service skills, and proficiency in Windows operating system environment, network printing systems, and Microsoft Office modules.
  • Google Suite experience is preferred, and healthcare experience is strongly preferred.