Current jobs related to Field Services Manager - Washington - NTT DATA

  • Field Service Technician

    3 weeks ago

    Washington, Washington, D.C., United States LIFESAFE SERVICES LLC Full time

    Job Title: Field Service SpecialistWe are seeking a skilled Field Service Specialist to join our team at Lifesafe Services LLC. As a Field Service Specialist, you will be responsible for performing scheduled maintenance, inspections, and troubleshooting of equipment in the field.Key Responsibilities:Perform routine maintenance and inspections on equipment to...

  • Field Service Specialist

    3 weeks ago

    Washington, Washington, D.C., United States LIFESAFE SERVICES LLC Full time

    Job SummaryField Service Specialist - Equipment Maintenance and RepairWe are seeking a skilled Field Service Specialist to perform scheduled maintenance, inspections, and troubleshooting of equipment in the field.Responsibilities:Conduct routine maintenance and repairs on equipment to ensure optimal performance.Provide timely and accurate reports on the...

  • Field Service Technician

    3 weeks ago

    Washington, Washington, D.C., United States Korn Ferry Executive Search Full time

    Job Title: Field Service EngineerJoin Korn Ferry Executive Search in our search for a Field Service Engineer in Washington DC.About the Role:We are seeking a skilled Field Service Engineer with an Electrical or Electronic background to join our team. As a Field Service Engineer, you will be responsible for delivering exceptional customer service to our...

  • Field Services Professional

    2 weeks ago

    Washington, Washington, D.C., United States Lutron Electronics Co., Inc Full time

    Job SummaryWe are seeking a skilled Field Services Specialist to join our team at Lutron Electronics Co., Inc. As a key member of our Field Service team, you will be responsible for delivering exceptional customer service to our clients in the field. This role requires a strong technical background, excellent communication skills, and the ability to work...

  • Field Services Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Lutron Electronics Co., Inc Full time

    Job SummaryWe are seeking a highly skilled Field Services Specialist to join our team at Lutron Electronics Co., Inc. As a key member of our expanding Field Service team, you will be responsible for delivering exceptional customer service and ensuring the proper commissioning and servicing of our advanced lighting systems.Key ResponsibilitiesDeliver...

  • Field Services Professional

    4 weeks ago

    Washington, United States Lutron Electronics Co., Inc Full time

    Job Title: Field Services SpecialistLutron Electronics Co., Inc. is seeking a highly skilled Field Services Specialist to join our team in the Washington DC Metro Area. As a key member of our expanding Field Service team, you will be responsible for delivering exceptional customer service, troubleshooting and setting up complex lighting systems, and...

  • Field Service Technician

    3 weeks ago

    Washington, Washington, D.C., United States Korn Ferry Full time

    Job Title: Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team at Korn Ferry. As a Field Service Engineer, you will be responsible for delivering exceptional customer service and technical expertise to our clients in the field.Key Responsibilities:Provide technical support and troubleshooting for commercial system...

  • Field Service Technician

    4 weeks ago

    Washington, Washington, D.C., United States Cold Jet Full time

    Job Title: Field Service TechnicianCold Jet is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for ensuring the optimal performance of our dry ice technology equipment at customer facilities throughout the region.Key Responsibilities:Equipment Installation and Maintenance: Install,...

  • Field Service Technician

    1 month ago

    Washington, Washington, D.C., United States Orion Talent Full time

    Job Summary: We are seeking a highly skilled Field Service Engineer to join our team at Orion Talent. As a Field Service Engineer, you will be responsible for providing on-site and remote technical support and maintenance for X-Ray and Medical Imagery equipment. This involves traveling to client locations to install, troubleshoot, and repair equipment, as...

  • Field Service Technician

    3 weeks ago

    Washington, United States Orion Talent Full time

    Job Title: Field Service EngineerJob Summary:We are seeking a highly skilled Field Service Engineer to join our team at Orion Talent. As a Field Service Engineer, you will be responsible for providing on-site and remote technical support and maintenance for X-Ray and Medical Imagery equipment.Key Responsibilities:Install, troubleshoot, and repair equipment...

  • Field Service Technician

    2 weeks ago

    Washington, Washington, D.C., United States Jobot Full time

    Are you looking for a challenging and rewarding role that combines technical expertise with excellent customer service? We are seeking an experienced Field Service Technician to join our dynamic team at Jobot.Job DetailsWe are a worldwide leader providing products and services within healthcare, electronics, and imaging. Delivering world-class,...

  • Field Service Engineer 2

    3 weeks ago

    Washington, Washington, D.C., United States Intuitive Full time

    Job Title: Field Service Engineer 2At Intuitive, we are united behind our mission to advance minimally invasive care. We believe that our team members are the key to achieving this goal, and we are committed to fostering an inclusive and diverse environment that allows them to thrive.Job Summary:We are seeking a highly skilled Field Service Engineer 2 to...

  • Field Services Representative

    3 weeks ago

    Washington, United States AEI Full time

    About the RoleWe are seeking a highly skilled Field Services Representative to join our team in Washington DC. As a key member of our team, you will play a critical role in empowering our clients to achieve energy-efficient building solutions and create a better, greener future for all.Key ResponsibilitiesCarry out activities related to project construction...

  • Home Services Manager

    3 weeks ago

    Washington, Washington, D.C., United States Hassle Free Home Services Full time

    About Hassle Free Home ServicesWe are a team of dedicated professionals at Hassle Free Home Services, committed to providing top-notch home maintenance and repair services to our valued clients. Our mission is to create a relationship for life with our members, ensuring their homes are always in great condition.About the RoleThe Home Services Project Manager...

  • Field Service Technician

    3 weeks ago

    Washington, Washington, D.C., United States TransForce Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing a variety of tasks in a field service setting, including electrical, mechanical, and hydraulic work. You will work independently, with limited supervision, and be responsible for ensuring safe work...

  • Field Service Technician

    3 weeks ago

    Washington, Washington, D.C., United States Aerzen USA Corporation Full time

    Job SummaryAerzen USA Corporation is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, assembling, servicing, and repairing Aerzen products at customer sites. You will also provide prompt, professional, and high-quality service to our customers.Key...

  • Field Service Technician

    3 weeks ago

    Washington, United States Orion Talent Full time

    Job Summary: We are seeking a highly skilled Field Service Technician to join our team at Orion Talent. As a Field Service Technician, you will be responsible for providing on-site and remote technical support and maintenance for X-Ray and Medical Imagery equipment. This involves traveling to client locations to install, troubleshoot, and repair equipment,...

  • Senior Field Service Engineer

    3 weeks ago

    Washington, Washington, D.C., United States Abb Holdings Inc Full time

    Job Title: Senior Field Service EngineerAt ABB, we are dedicated to addressing global challenges and empowering everyone to create sustainable solutions.This position reports to the Service Manager and is a key member of our team responsible for delivering excellent customer service and executing service work of medium to high complexity as per work...

  • Field Service Representative

    1 month ago

    Washington, Washington, D.C., United States Kreg Therapuetics Full time

    Job Title: Field Service RepresentativeJob Summary:Kreg Therapeutics is seeking a highly skilled and motivated Field Service Representative to join our team. As a Field Service Representative, you will be responsible for delivering, servicing, and picking up medical equipment from facilities. You will work closely with our operations team to ensure seamless...

  • Field Service Sales Representative

    1 week ago

    Washington, United States W3Global Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionWe are a leading regional commercial and industrial water treatment solutions provider. With a commitment to customer service and retention, we offer quality products and services in the Mid-Atlantic Region. Our services include cooling water, boiler water services, lab and Legionella testing, wastewater...

Field Services Manager

2 months ago

Washington, United States NTT DATA Full time
Job Title: Field Services Manager - End User Computing

We are seeking a seasoned Field Services Manager specializing in End User Computing to join our team at NTT DATA Services. This role will focus on managing and enhancing field services for office and home-based clients, with a strong emphasis on large federal clients in the Washington D.C. metropolitan area and proximate Virginia.

Responsibilities:
  • Lead and supervise field services operations, ensuring high-quality end user computing support for office and home-based clients.
  • Collaborate closely with federal client stakeholders to understand their unique needs, operational requirements, and service level expectations.
  • Develop and implement strategic plans for field services, focusing on enhancing the client experience, improving efficiency, and maintaining compliance with federal guidelines.
  • Manage and optimize the operation of kiosks, lockers, depots, and tech bars to provide convenient and accessible support options for end users.
  • Provide leadership to a team of field technicians, helpdesk personnel, and support staff, ensuring effective communication, training, and performance management.
  • Oversee the deployment, maintenance, and troubleshooting of end user computing devices, software, and peripherals.
  • Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of field services, identify areas for improvement, and implement corrective actions as needed.
  • Collaborate with cross-functional teams, including IT operations, security, and procurement, to ensure seamless delivery of field services while adhering to federal security protocols.
  • Prepare and manage budgets for field services, including resource allocation, equipment procurement, and maintenance.
  • Implement best practices for incident management, problem resolution, and escalation procedures to minimize service disruptions and ensure client satisfaction.
  • Stay up-to-date with industry trends, emerging technologies, and federal regulations to continuously enhance field service strategies.
  • Provide regular reporting and updates to federal clients on the status of field services, performance metrics, and improvement initiatives.
Qualifications:
  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • 8 years of experience in field services management, with a focus on End User Computing.
  • 8 years of experience supporting federal agencies demonstrating a deep understanding of their operational needs and compliance requirements (NIST, FISMA, etc.).
  • 6 years of experience leading enterprise-level field services supporting more than 5000 client users across multiple locations.
  • 6 years of experience with operating kiosks, lockers, depots, and tech bars to provide exceptional end user support and improve client satisfaction.
  • 8 years of experience using ServiceNow products to track incident management, problem-solving, and escalation procedures to ensure timely resolution of issues.
  • Must live a commutable distance from the client's site in NoVa.
  • Must be a US citizen.