Customer Account Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Madison Heights, United States TOP Worldwide LLC Full time

Immediate opening available for an EXPERIENCED & MOTIVATED Customer Account Manager at our Madison Heights, MI location. Minimum 2 years of customer service/sales experience in logistics or transportation experience for this position. 


Customer Account Manager 

 

We are a progressive, fast growing 3PL looking for an experienced customer account manager capable of building and growing customer accounts and relationships through top-notch service, creative thinking, professional and proactive communication, utilization of technology, and team collaboration. Experience in a 3PL environment is required. Some of the most important traits we are looking for in a candidate are; self-motivation, problem solving, customer focused, and overall customer management & development skills.   

 

Experienced & Motivated, Logistics professionals only. This is a high-performance opportunity with phenomenal growth possibilities for the right person. The position is ON-SITE at our Madison Heights, MI location.  

Travel required – less than 10%. 


Responsibilities

  • Generate and close new business by making cold calls to potential customers, qualifying customers, and handling objections effectively. 
  • Build and nurture relationships with prospective and existing customers within your book of business. 
  • Sell and close deals with new and existing customers to meet their freight transportation needs. 
  • Manage daily shipments, ensuring timely pickup and delivery while addressing any issues that arise. 
  • Record and track all sales efforts using our CRM 
  • Respond to customer inquiries, bids, RFPs 
  • Utilize negotiation skills to determine pricing with customers and carriers. 
  • Participate in regular sales meetings with management on goals and forecasting. 
  • Collaborate with team members. 
  • Open and proactive communication, both internally and externally. 
  • Must be willing to train and learn other operational tasks within the company, in order to better understand the company in its entirety. 



Qualifications

  • Minimum 2 year of customer service/sales experience in logistics or transportation 
  • Professional, courteous, and cooperative with the team, customers, and carriers 
  • Must have a drive to succeed, confidence, and great verbal communication skills 
  • Proficient in Microsoft Office 
  • Knowledge of a CRM 
  • Ability to multi-task in a fast-paced environment 
  • Enjoy working in a team environment with high levels of team communication 
  • Must be self-motivated, punctual, and reliable 
  • Must be willing to do what it takes to learn 
  • Willing to be challenged and create solutions 




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