Employee Benefits Specialist

2 weeks ago

Altamonte Springs, United States Randstad USA Full time

Employee Benefits Specialist

  • Pay Range: $20-23 per hour
  • FT 8:15 am – 5:00 pm Monday- Friday
  • 893 Hope Way Altamonte Springs Florida 32714 - Hybrid 3 days in office (Monday, Wednesday, and Thursday), Two days remote work (Tuesday and Friday)
  • Assignment Duration: September/2024 through December/2024


PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

• Process benefit documents, enrollments and other related workflows and respond to all employee inquiries as it relates to employee benefits, including group health plans, ancillary plans, continuation of coverage and retirement plans in compliance with AH policy and IRS Section 125 regulations; process Affordable Care Act (ACA) related offers of health coverage

• Provide guidance on benefit plan information to employees and dependents, including, but not limited to, new hire enrollment, open enrollment, continuation of coverage information, evidence of insurability applications, death claims and government required notices and compliance documents

• Maintain a broad knowledge of company policies, benefit plan documents and legal and regulatory updates as it relates to employee benefits and group health and welfare plans

• Apply documented procedures, policies and other reference materials to accurately resolve employee inquiries, utilize sound judgment and escalate complex cases in a timely manner

• Calculate and produce invoices for unpaid leaves of absences and manage benefit changes for employees on an unpaid leave; stay abreast on FMLA policy and legal requirements regarding benefit maintenance during periods of protected leave

• Manage the accurate and timely updates of all benefit-related premium adjustments in Payroll and respond to payroll inquiries as it relates to benefits and retirement deductions; review and reconcile arrears reports from payroll

• Participate in Annual Enrollment planning to provide end user and specialist expertise to Corporate Benefits team

• Liaise and maintain appropriate relationships with benefit vendor representatives, corporate Benefits team members, internal Shared Services and HRIS teams, and facility level HRBP’s as applicable

• Ensure compliance with HIPAA, maintaining employee privacy where appropriate, including confidentiality and protection of sensitive information

• Track, investigate, update, and close cases within the case management tool; answer phone calls and respond to emails within established service-level agreement timelines

• Identify and create needed standard operating procedures for the position

• Meet professional obligations through efficient work habits such as, honoring work schedules, meeting deadlines, and coordinating resources in an effective and timely manner


KNOWLEDGE AND SKILLS REQUIRED:

• Knowledge of employee benefits administration, including applicable state and federal regulations surrounding FMLA, HIPAA, PPACA (ACA), ERISA, IRS and DOL regulations

• Ability to research and analyze information and make sound decisions

• Skilled in understanding and applying applicable rules, regulations, policies, and procedures relating to group health insurance and retirement benefits

• Good communication skills, both verbally and in writing

• Skilled in providing quality customer service, including the ability to listen and understand information being presented, as well as the ability to deescalate issues and resolve complaints with “win-win” solutions whenever possible

• Demonstrated ability to collaborate and work with a diverse group of people to meet goals and objectives • Strong organizational skills

• Proficient in Microsoft Office Suite


KNOWLEDGE AND SKILLS PREFERRED:

Human Capital Management (HCM) experience, specifically PeopleSoft, and Customer Relationship Management (CRM) tools


EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s degree in relevant field, or the equivalent in education and related experience

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