Senior Customer Benefits Specialist

1 week ago


Altamonte Springs, Florida, United States Allstate Full time

Allstate Benefits Customer Service Representative III

Welcome to Allstate, a forward-thinking organization committed to meeting the evolving needs of our clients. This is an exceptional opportunity to join a team where your contributions can lead to meaningful change, challenge conventional practices, and help shape a better future. We uphold values such as integrity, diversity, and accountability, empowering every team member to take initiative and drive progress.

Position Overview:

  • Address moderate to complex inquiries from clients, accounts, and agents
  • Deliver product insights to both internal and external stakeholders
  • Resolve client concerns related to claims, policies, and billing inquiries

Core Responsibilities:

  • Address routine, complex, and unique inquiries/issues
  • Ensure client satisfaction in all interactions
  • Exhibit active listening skills and demonstrate empathy towards clients
  • Process requests and modifications to client policies
  • Clarify claims submission processes and requirements
  • Utilize critical thinking to identify interaction trends for the Leadership Team
  • Comply with regulatory standards
  • Document all client interactions thoroughly

Qualifications:

  • High school diploma or GED is required
  • 2-3 years of relevant experience preferred

Essential Skills:

  • Background in insurance is advantageous
  • Exceptional communication abilities
  • Proficient in Microsoft Office Suite
  • Adaptable to changing business needs
  • Strong time management capabilities
  • Ability to interpret and apply relevant laws, rules, and regulations

Work Schedule:

Full-time hours available with flexible shifts after an evaluation period.

Training Program:

Comprehensive training program provided.

Employee Benefits:

Competitive salary, educational assistance, health and dental coverage, retirement plans, and additional perks.

Join Allstate and contribute to a company dedicated to safeguarding the aspirations and dreams of individuals.



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