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Work Scheduling Assistant
4 weeks ago
**Must be a US Citizen or Valid Green Card Holder** CANNOT SPONSOR AT THIS TIME. No Exceptions.
**No Third-Party or C2C Firms**
Must live within a drivable distance of Muncie, IN as this is an onsite contract position, 5 days a week.
Work Scheduling Assistant
Job Summary:
Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.
Essential Job Functions & Tasks: Under moderate to limited supervision:
- Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
- Develop schedules for line servicer and technician appointments.
- Communicate with customers and direct inquiries.
- Support adherence to standard work scheduling policies and procedures.
- Assist with outage management as needed.
- Provide administrative support as needed.
Basic Qualifications: Education requirements are listed below:
- High school diploma or GED required.
Work Experience requirement listed below:
- 3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent.
- Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.
Additional Requirements:
- Strong Customer Service skills.
- Experience working with external and internal customers.
- Strong Organizing and scheduling skills.
- Experience learning and working in multiple data systems.
- Problem solving and questioning attitude.
- Strong computer skills with Microsoft Office Suite including Outlook, Word, Excel and Teams - SmartSheet skills a plus
Other Requirements:
- Must be available to work overtime and call-out for storm support as required.
- Travel requirements are tentative with occasional day travel for training less than once a month.
- Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills; Prioritization skills; Customer Focus and Teamwork.
- Strong verbal and written communication skills.
- Must be available for overtime when needed.
This is an onsite position Monday - Friday in the office 7 - 3:30 with 30 min lunch.
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