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Work Scheduling Assistant

2 months ago

Muncie, United States Apex Systems Full time

Apex Systems is hiring a Work Scheduling Assistant in the Muncie, IN area.

Job Summary:

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Responsibilities:

  • Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
  • Develop schedules for line servicer and technician appointments.
  • Communicate with customers and direct inquiries.
  • Support adherence to standard work scheduling policies and procedures.
  • Assist with outage management as needed.
  • Provide administrative support as needed.

Experience requirements:

  • High school diploma or GED required.
  • 3 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent.
  • Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.

Additional Requirements:

  • Strong Customer Service skills
  • Experience working with external and internal customers
  • Strong Organizing and scheduling skills
  • Experience learning and working in multiple data systems
  • Problem solving and questioning attitude
  • Strong computer skills with Microsoft Office Suite including Outlook, Word, Excel and Teams - SmartSheet skills a plus

Other Requirements:

  • Must be available to work overtime and call-out for storm support as required.
  • Travel requirements are tentative with occasional day travel for training less than once a month.
  • Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills; Prioritization skills; Customer Focus and Teamwork.
  • Strong verbal and written communication skills.
  • Must be available for overtime when needed.