Work Scheduling Asst

2 weeks ago

Muncie, United States w3r Consulting Full time
Job Summary: Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Essential Job Functions & Tasks: Under moderate to limited supervision:
1. Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
2. Develop schedules for line servicer and technician appointments.
3. Communicate with customers and direct inquiries.
4. Support adherence to standard work scheduling policies and procedures.
5. Assist with outage management as needed.
6. Provide administrative support as needed.

Basic Qualifications: Education requirements are listed below:
High school diploma or GED required.

Work Experience requirement listed below:
3 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent. Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.

Additional Requirements:
1. Strong Customer Service skills
2. Experience working with external and internal customers
3. Strong Organizing and scheduling skills
4. Experience learning and working in multiple data systems
5. Problem solving and questioning attitude
6. Strong computer skills with Microsoft Office Suite including Outlook, Word, Excel and Teams - SmartSheet skills a plus

OTHER REQUIREMENTS:
1. Must be available to work overtime and call-out for storm support as required.
2. Travel requirements are tentative with occasional day travel for training less than once a month.
3. Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills; Prioritization skills; Customer Focus and Teamwork.
4. Strong verbal and written communication skills.
5. Must be available for overtime when needed.

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