Cara Chicago | Director of Salesforce
5 days ago
Director of Salesforce & Technology
About Cara Collective
Cara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the power and purpose of employment.
At present, we produce 1,000 jobs each year; however, our results don’t just end with employment. Today, we take the insights gained over the past 30 years to equip other organizations and employers with practices to help build a more inclusive economy. Learn more at www.caracollective.org.
About the Role
The Director of Salesforce & Technology leads a team of staff and managed service providers in overseeing all technology systems and technology projects for the enterprise. This role supports data analysis, business analysis, system implementation, system improvement efforts, and technology projects across Cara Collective. Cara Collective’s data ecosystem primarily revolves around a Salesforce environment utilized by Programmatic, Development, and Social Enterprise teams. Salesforce is Cara Collective’s primary database for all fundraising, programmatic, business, and financial data (integrated with FinancialForce).
The Director of Salesforce & Technology will be responsible for maintaining a sophisticated Salesforce and Data/IT environment that supports the enterprise-wide, mission-driven work of Cara Collective, and for leading any continuous technology improvement efforts to ensure our environment adapts to meet the changing needs of our participants and staff.
Reports To
Chief Financial Officer
Direct Report(s)
The Director of Salesforce & Technology directly supervises the Salesforce Support Specialist, IT Support Coordinator and IT Support Specialist. In addition, the position supervises two Managed Service Provider vendors.
The Responsibilities of the Director of Technology & Data:
The Director of Technology & Data is responsible for leadership of Cara Collective’s enterprise-wide use of Salesforce, FinancialForce, Data/IT systems and related tools (e.g., Conga), to the ongoing upkeep and efficiency of our Data/IT and Salesforce environment, and to other related technology projects from time to time.
Salesforce Development & Data Analysis (40%)
- Partner with (and overseeing the relationship with) retained 3rd party Managed Services provider in their supplemental support of Cara Collective’s Salesforce instance:
o Develop and deploy new objects that meet end user specifications.
o Build and maintain flow automation, process automation, and workflow rules.
o Select and implement new technology tools related to Cara Collective’s Salesforce environment.
o Install and configure third-party applications.
o Stay up-to-date on Salesforce system upgrades, changes, and enhancements.
- Partner across enterprise to define and clarify business and program strategy to best leverage data and systems.
- Lead data summarization and analysis for Cara promotional materials, funder proposals and reports, internal improvement efforts and strategy, and/or ad-hoc requests.
- Partner across enterprise to align data definitions and use of metrics.
- Acts as an advisor to all staff to interpret data.
- Assist and empower staff across the enterprise in the performance of their own independent data analyses.
Maintenance, Development & Help Desk (30%)
- Uphold system architecture and data integrity.
- Maintain system security, user profiles, and licensing.
- Maintain and implement Salesforce report management standards and organizational schema. Create, organize, and archive reports and dashboards.
- Oversee fielding of help desk requests related to data maintenance, data merges, data cleanup, and Salesforce reporting.
- Facilitate FinancialForce support by acting as liaison between Cara Collective’s Finance team and FinancialForce.
- Perform regular data cleanup within Salesforce, with particular attention to de-duplication of records.
- Perform regular data cleanup and migration between Salesforce and relevant systems, often including data manipulation and data transformation in Excel.
- Oversee regular Salesforce and Data/IT Team processes, such as new hire setups.
- Lead transition of Cara Collective to Salesforce’s updated products (e.g., non-profit cloud) as relevant
Vendor Relations (10%)
- Build and maintain positive and proactive service relationships with external technology vendors.
- Oversee I.T. enhancement projects, in partnership with Managed Service Providers.
Leadership & Enterprise Strategy (20%)
- Lead technology team and provide coaching, mentorship and growth opportunities.
- Serve as a member of Cara Collective’s Leadership Team, and a strategic thought leader.
- ·Collaborate with CFO, COO and the rest of Executive team on development and implementation of organizational strategic plans and programs.
- Responsible for the achievement of Technology KPIs and objectives. Ensure that evaluation systems are in place related to these goals and objectives and report progress to the Executive Team.
- Oversee technology initiatives and projects in the context of Cara Collective’s strategic priorities.
Qualifications
- A minimum of 7 years of data management experience, with Salesforce experience and ideally Salesforce Admin Certification.
- No degree requirement, but relevant education includes degree or coursework in Information Systems, Business, Computer Science, Library Science, or other relevant disciplines.
- Expertise and comfort in using Excel for data manipulation and data transformation, including use of advanced Excel formulas.
- Expertise in Microsoft environment and SharePoint.
- Professional experience or demonstrated interest in human services, workforce development, social entrepreneurship, or other content area relevant to Cara Collective’s mission.
- Strong analytical and abstraction skills, with the ability to understand the relationships between components and ask clarifying questions to investigate further.
- Excellent oral, written, and listening communication skills; cross-functional collaboration/teamwork skills; and the ability to manage multiple priorities in a dynamic, fast-paced environment.
- High accountability for strict deadlines; high attention to detail; ability to manage multiple tasks in a fast-paced environment.
Equal Opportunity Employer
Cara Collective is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Cara Collective does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please email us at kboelkens@carachicago.org if you require reasonable accommodation to complete this application.
-
Director of Salesforce
2 months ago
Chicago, United States Cara Chicago Full timeDirector of Salesforce & TechnologyAbout Cara CollectiveCara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other organizations across the country to break the cycle of poverty...
-
chicago, United States Cara Chicago Full timeAbout Cara CollectiveCara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the power and purpose of...
-
chicago, United States Cara Chicago Full timeAbout Cara CollectiveCara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the power and purpose of...
-
Senior Institutional Giving Lead
3 days ago
Chicago, Illinois, United States Cara Chicago Full timeAbout Cara CollectiveCara Collective is a national nonprofit organization dedicated to eradicating relational and financial poverty. We achieve this mission through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – which engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the...
-
Technical Architect, Salesforce Demos
4 days ago
Chicago, United States salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Software Engineering About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...
-
Technical Architect, Salesforce Demos
1 day ago
Chicago, United States salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category: Software EngineeringAbout Salesforce:We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...
-
Chicago, Illinois, United States salesforce Full timeJob OverviewWe are seeking a highly skilled Technical Architect to join our team in Chicago, IL, Denver, CO, Atlanta, GA, or Indianapolis, IN. This role is ideal for a motivated individual with a strong background in implementing Salesforce solutions and a passion for delivering high-quality demos.Job ResponsibilitiesDesign and Develop Demo Environments:...
-
Salesforce Director of Sales Operations
1 week ago
Chicago, Illinois, United States salesforce, inc. Full timeAbout the RoleSalesforce is seeking a highly skilled Director of Sales Operations to lead our commercial team. As a key member of our sales organization, you will be responsible for driving business growth, developing and implementing strategies to increase revenue, and leading a team of Account Executives.Key Responsibilities:Business Growth Strategy:...
-
Salesforce Director
1 month ago
chicago, United States InterEx Group Full time*SALESFORCE EXPERIENCE REQUIRED*Job Title: Salesforce DirectorLocation: Chicago, ILAbout the Client: Our client is a national nonprofit organization dedicated to removing financial barriers that prevent cancer patients from accessing necessary treatment. They believe that no family should have to choose between basic needs—like housing, food, and...
-
Salesforce Director
1 month ago
chicago, United States InterEx Group Full time*SALESFORCE EXPERIENCE REQUIRED*Job Title: Salesforce DirectorLocation: Chicago, ILAbout the Client: Our client is a national nonprofit organization dedicated to removing financial barriers that prevent cancer patients from accessing necessary treatment. They believe that no family should have to choose between basic needs—like housing, food, and...
-
Salesforce Director
1 month ago
Chicago, United States InterEx Group Full time*SALESFORCE EXPERIENCE REQUIRED*Job Title: Salesforce DirectorLocation: Chicago, ILAbout the Client: Our client is a national nonprofit organization dedicated to removing financial barriers that prevent cancer patients from accessing necessary treatment. They believe that no family should have to choose between basic needs—like housing, food, and...
-
Salesforce Administrator
4 months ago
Chicago, United States Georgia IT Inc Full timePosition - Salesforce Administrator Location - Chicago, IL Duration: 06+ Months Contract Start Date - ASAP Skill Requirement We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, your duties will include creating user accounts, maintaining...
-
Salesforce Director
4 weeks ago
Chicago, IL, United States InterEx Group Full time*SALESFORCE EXPERIENCE REQUIRED*Job Title: Salesforce DirectorLocation: Chicago, ILAbout the Client: Our client is a national nonprofit organization dedicated to removing financial barriers that prevent cancer patients from accessing necessary treatment. They believe that no family should have to choose between basic needs—like housing, food, and...
-
chicago, United States Chicago Public Schools Full timeRelated Service Providers Director at Chicago Public Schools summary: The Related Service Providers Director at Chicago Public Schools oversees the delivery of health and related services to approximately 320,000 students with disabilities, ensuring compliance with state and federal regulations. This role includes managing a citywide team of clinicians,...
-
Chicago, IL, United States salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Sales Location: Chicago, Illinois About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies...
-
Salesforce Developer
1 week ago
Chicago, United States James Hardie Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Site Medical Director, South Loop Chicago
6 months ago
Chicago, United States The University of Chicago Medicine Full timeJob Description Site Medical Director, Job, UChicago Medical Group Join a patient centered collegial, supportive, and friendly team whose mission is to provide superior health care in a compassionate manner, ever mindful of each patient’s dignity and individuality. UChicago Medicine Medical Group takes pride supporting motivated providers...
-
Salesforce Systems and IT Manager
1 month ago
Chicago, Illinois, United States HABITAT FOR HUMANITY CHICAGO Full timeFinding the Right Candidate for Our Salesforce Systems and IT Manager PositionHabitat for Humanity Chicago is seeking a highly skilled and experienced Salesforce Systems and IT Manager to join our team. As a key member of our operations team, this individual will be responsible for leading the development, adaptation, management, and maintenance of our...
-
City of Chicago Transportation Coordinator
1 week ago
Chicago, Illinois, United States City of Chicago Full timeJob Title: City of Chicago Transportation CoordinatorThe City of Chicago is seeking a highly motivated and experienced professional to fill the role of Transportation Coordinator. This position will work closely with the Clean Transportation Program Director to develop policies, projects, and programs supporting the City's efforts to prepare for the...
-
chicago, United States Chicago Public Schools Full timeDescription: Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600+ schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience...
