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Job Summary:
Our Customer Service and Inbound Sales Representatives are key members of our Marketing and Sales team. They ensure delivery of first class, genuine and personalized customer experiences by addressing and supporting the business needs of each customer. They are motivated to serve new and existing customers and assist in generating additional sales revenue
Responsibilities:
- Efficiently handle inbound calls and electronic communications as assigned
- Manage customer and sales inquiries and provide service and sales support
- Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues
- Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
- Document customers’ requests and ensure proper notation of any customer issues
- Become a product expert to ensure customers are receiving the best recommendations possible
- Promote new products when applicable
- Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders