Customer Service Representative

2 days ago

Batavia, Illinois, United States Barco Products LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service and Inbound Sales Representative to join our Marketing and Sales team. As a key member of our team, you will be responsible for delivering exceptional customer experiences by addressing and supporting the business needs of each customer.

The ideal candidate will have a genuine desire to help others, recommend products and solutions, and close sales. You will be proficient in using MS Word, Excel, Outlook, and internet browsers, with excellent interpersonal, verbal, and written communication skills.

Responsibilities:

  • Efficiently handle inbound calls and electronic communications as assigned
  • Manage customer and sales inquiries and provide service and sales support
  • Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues
  • Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
  • Document customers' requests and ensure proper notation of any customer issue
  • Become a product expert to ensure customers are receiving the best recommendations possible
  • Promote new products when applicable
  • Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders
  • Demonstrate a positive, customer-centric attitude
  • Work well in a team environment and support team members and management
  • Type at least 40 words per minute and perform various data entry tasks
  • Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels
  • Creating leads, prospects, and opportunities in the system for future follow-ups

Requirements:

  • High school diploma or equivalent; some college preferred
  • One or more years of experience in a customer service role; prior experience in a sales environment is a bonus
  • Ability to multi-task in a fast-paced environment with accuracy
  • Genuine desire to help others, recommend products and solutions, and close sales
  • Excellent interpersonal, verbal and written communication skills
  • Proficiency using MS Word, Excel, Outlook, internet browsers, writing basic business emails
  • Data entry skills – alpha and numeric – demonstrating speed and accuracy
  • Math skills – addition, subtraction, multiplication, division and percentages
  • Must be punctual and have good attendance
  • Previous experience with a CRM system is a plus

Barco Products is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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