Healthcare Application Analyst

2 months ago


Philadelphia, United States Insight Global Full time

Resource will support our member facing applications, including member portal, mobile app, and vendor supported portals. Resource will have a basic understanding of key concepts and features of the subject matter and experience supporting web portals. Works well under general supervision and can work independently, as well as providing technical and analytical support. Resource will gain technical expertise and make recommendations for solutions which may impact the overall design or capabilities within the portal.

Key responsibilities to include:

Production support: Assess and research inquiries from multiple business areas for resolution. Assign and coordinate with IT areas and/or vendor support. Manage relevant communication and updates with impacted stakeholders.

Assist in checkout of production releases as needed.

System support: Assist in developing processes and performing system administration tasks as needed.

Project support: Assist in determining requirements, impacts, developing documentation, procedures, and guides.

Serve as an internal expert regarding use of the applications.

Assistance in documenting job process and aids.

Experience with Health Insurance, Customer Service, and ServiceNow or other ticketing systems are a plus.



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