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Manager Business Commercial Operations

3 months ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

JOB SUMMARY: Responsible for overseeing end-to-end business analysis for all areas under Commercial Operations including Onboard Revenue, Air Operations, Casino Operations, Gift Shop, Port Operations, Shore Excursions, Spa, etc. Provide financial leadership to the operating teams through the implementation of business plans, proforma financial projections, dashboards, pricing grids, and other tools to enhance visibility and drive cost saving/revenue generating decisions. Additionally, lead process improvement and project management initiatives to streamline operations and enhance performance.


DUTIES & RESPONSIBILITIES:

  • Develop standardized financial models to assess cost saving and revenue initiatives.
  • Partner with operating teams to create new and enhance existing KPI¿s, operating and financial metrics.
  • Assess existing pricing strategies across the teams to develop comprehensive pricing matrices. Enhance reporting to track the impact of price adjustments.
  • Develop comprehensive business plans, return on investment analysis, and cash flow projections for all Commercial Operations initiatives.
  • Utilize expertise to identify and lead process improvement and revenue generating/cost savings initiatives.
  • Establish effective communication by setting up meeting cadences with leaders for each area to stay current with business priorities, provide update on project status and deliverables.
  • Apply statistical methods, modeling, analytical methodologies, and data analysis skills to support Commercial Operations department.
  • Work closely with operating teams to ensure deadlines are met as it relates to deliverables, project financial analysis and inputs.
  • Lead and manage project management efforts, ensuring efficient execution of Commercial Operations projects.
  • Identify and implement process improvements to enhance operational efficiency and effectiveness across Commercial Operations.
  • Perform other duties as needed.


QUALIFICATIONS


DEGREE TYPE: Bachelor's Degree


FIELD(S) OF STUDY: Finance, Accounting, Economics or related discipline


EXPERIENCE:

  • 5 years in a business analytics role for a large organization.
  • Experience interacting with senior leadership in various departments across the organization.
  • Experience building financial models, creating visualizations, handling large datasets.


COMPETENCIES/SKILLS:

  • Proficient in Microsoft Excel with data querying skills.
  • Strong proficiency with Power Point, Hyperion Essbase and Oracle financial systems are also preferred.
  • Proficient with visualization tools like Tableau and dashboards.
  • VBA, Python and SQL coding are also preferred.
  • Self-starter, highly analytical and detail oriented without losing sight of the big picture.
  • Strong work ethic, ability to work independently as well as with different team members across the entire organization.
  • Organized, strong verbal and written communication skills.
  • Results oriented.
  • Able to effectively multitask and work under pressure.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.