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System Engineer

2 months ago

Richmond, United States Apex Systems Full time

Job Title: Systems Engineer

Pay: $50-$80/hour

Contract: Long Term Contract

Location: Remote (United States)

NO C2C


Job Summary:

Develops conceptual, logical and physical IT engineering designs, that support the infrastructure requirements of varying levels of technical and business application projects. Completes analysis of business requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the business requirements. Assesses testing requirements and prepares testing strategies, as well as preparing implementation and transition plans.


Job Description:

• Supports the EUS Core Voice Services ongoing objective of transitioning the Federal Reserve System's Avaya Communications Manager Voice Services to Microsoft Teams-Phone with a high degree of focus on quality, innovation, and strong communications through documentation.

• Deliver solutions in an Agile environment with other Engineers and Product Owners to scope, develop, architect and provide support for Microsoft Teams-Phone technologies.

• Assumes project management responsibilities for transition initiatives.

• Obtain a thorough understanding of collaboration and product functionality via interaction with EUS technical staff, formal education with the product, and hands-on testing and implementation.

• Investigate new technologies that offer opportunities to enhance and improve the EUS' Microsoft Teams-Phone product portfolio.

• Provide input to management to help assess and plan future direction in the System collaboration infrastructure.

• Desire to learn and adapt to the ever-changing cloud technologies service offerings.

• Identifies improvement opportunities spanning service delivery, user experience, security, etc. Interfaces with management, developers, help desk staff and end users throughout the System while providing problem and change management support, and periodically interacts with third party vendors.

• Performs all tasks and duties in a manner that supports the Bank's objective to produce error free work and to provide high quality customer service while being a positive team player that values and cultivates inclusion, conscious collaboration, growth mindset, leading by example.

• Fulfills job duties and responsibilities in conformance with sound safety practices. Performs other related duties as assigned.


Knowledge and Skills:

• Thorough understanding of cloud technologies specifically around Microsoft Teams-Phone services.

• Strong knowledge and experience with transition activities encompassing Avaya Communications Manager to Microsoft Teams-Phone platform conversions.

• General knowledge of Avaya telephony and related Voice Services.

• Progressive knowledge pertaining to concepts and principles in functional area.

• Communications: Strong interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.

• Risk Management: [The individual] is responsible for understanding and applying risk management discipline in decision making and contributing to his or her function’s risk management.

• Decision Making: Works under direction with infrequent checks; follows established methods and clear-cut policy. Makes decisions when general instructions or established methods indicate action to be taken.