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Collections Specialist

4 months ago

Tampa, United States Leeds Professional Resources Full time

Basic Qualifications:

  • 3 years experience in Business to Business Collections required
  • Working knowledge of MS Office and databases
  • Excellent communication and people skills
  • Apt in negotiating and persuading
  • Ability to be polite and compassionate without lacking confidence

Education and Certification Needed:

  • High school diploma is preferred
  • Proven experience as collection professional


Job Duties :

  • Comprehensive review of outstanding receivables assigned
  • Fully notate accounts with updates on status of collections
  • Respond to customer inquiries
  • Respond to internal requests for account status and information
  • Customer account reconciliation and maintenance
  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact past due accounts to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Coordinate problem resolution with appropriate branches/departments
  • Alert superiors of customers unwilling or unable to pay when necessary
  • Create trusting relationships with customers when possible, to avoid future issues
  • Comply with requirements when legal action is unavoidable
  • Other duties and projects as assigned