Entry Level IT Support
3 days ago
Position: Technical Dispatcher
Location: Peachtree Corners, GA
Type: Full-Time
Pay: $31,000 per year
*This position is onsite 5 days per week in Peachtree Corners*
Job Summary:
Undertake administrative functions and serve as the "first line of defense" for information and requests for service and issues related to computer desktop and network troubleshooting, information systems support, technical solutions services, telecommunications support, audiovisuals support, IT training and records management requests.
- Triaging and assigning requests: Listen to callers, collect information, and determine the priority level of requests. Then, assign requests to the appropriate groups.
- Communicating with customers: Keep customers informed of the status of their requests by phone or ticketing system.
- Monitoring resource schedules: Ensure that tickets are assigned efficiently by monitoring the availability of IT personnel.
- Maintaining records: Keep organized notes or records of calls in a database.
- Generating reports: Generate and distribute service level performance reports to IT managers.
- Utilizing dispatching software: Use the latest dispatching software and communication tools to optimize operations.
- Coordinating emergency responses: Coordinate rapid responses for any emergency or last-minute service requests.
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