Service Desk Specialist

1 month ago


Atlanta, United States Insight Global Full time

Title: Service Desk Specialist

Duration: 12 month contract, possible perm conversion

Location: Hybrid in Atlanta, GA 30339. Onsite for training first month, then on rotation to come onsite for 1 week every 4 weeks.

Pay: $25-$28/hour


Day-to-Day:

A financial institution in the Atlanta area is seeking a Service Desk Specialist to join their team. The Service Desk team answers/closes an average of 200-250 calls per month. The Service Desk Specialist is responsible for providing timely support for user identified errors and system alarms and alerts. They will troubleshoot and restore technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. They escalate issues as necessary and maintain frequent interaction with all types of end-user customers. The Service Desk Specialist is also responsible for ordering, tracking and receiving hardware/equipment. Must be effective in interpersonal communications and problem solving, providing superior customer service at every level from staff to senior/executive management.


Must-Haves:

  • High School Diploma or equivalent.
  • 2+ years or equivalent educational experience in an Information Technology service role.
  • Active Directory experience creating/deleting/moving user accounts
  • Understanding of Windows 10
  • Ability to communicate verbally and in writing with all levels of employees.
  • Ability to provide on-site and remote support
  • Asset management experience of ordering, receiving hardware highly preferred
  • Experience supporting a large environment (1000+ end users) is highly preferred

Plusses:

  • Certifications such as A+, Net +, Sec + or related


Compensation:

$25/hour to $28/hour. Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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