Elections Information System Help Desk Associate.

6 months ago

Atlanta, United States GeorgiaGov Full time

JOB SUMMARY : Under general supervision, the Elections Information System Help Desk Associate provides assistance to the Voter Registration System Administrator and the broader Elections Division by acting as Tier #1 support for system issues reported by end users of Georgia’s Voter Registration & Election Planning System, GARViS, and all other integrated systems.

This position will also work closely with the Voter Registration Development Support Specialist to coordinate and distribute responses to county and state election officials when specific issues reported by those users are entered into the development lifecycle. This position will also work with the Elections Information Systems & Database Manager in communications with Election Services Manager and other Elections Division employees with the purpose of sharing critical information regarding updates and enhancements to the systems.

ESSENTIAL DUTIES and RESPONSIBILITIES :

·Acts as point-of-contact for the Elections Division staff including County Liaisons and Investigators in triaging questions related to GARViS and other Elections Information Systems

·Compiles and writes documentation of program development and subsequent revisions, inserting comments in the instructions

·Writes or contributes to instruction guides and manuals to inform the system end users

·Utilizes good written and interpersonal communication skills

·Produces reports of ongoing issues with the systems as reported by state and county end users

·Involved in documentation of systems so that end users may understand system processes and solutions to prior defects

·Assists in the planning of and provides written documentation of trainings completed with Elections Division staff and county users

·Collaborates with the Election Information Systems & Database team regarding testing results, delay in testing, or other issue that may affect the end users

Assist in implementation and management of an Elections System Ticketing system; troubleshoot with county users to resolve issues raised through the ticketing system or email correspondence

·Performs other duties as assigned to support the Elections Information Systems & Database Manager

KNOWLEDGE SKILLS & ABILITIES :

·Knowledge of systems, software, and hardware configuration and their application to a system environment

·Possesses methodical work habits and the ability to work without supervision

·Self-motivated to provide high quality customer service

·Demonstrates a high commitment to accuracy and ability to foresee issues before they arise

·Ability to work well with a team

·Ability to establish and maintain effective working relationships and communications with co-workers, internal/external customers, department management

·Ability to use project management tools to track tasks and duties

·Ability to communicate technical information to a targeted audience

·Knowledge of change management process of the agency

·Knowledge of the system design

·Knowledge of the application and associated business processes

·Ability to read and parse system specifications

·Ability to read and interpret technical documents, as well as operation, policy & procedure manuals

·Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with minimum direction

·Working knowledge in Microsoft products, including Word, Outlook and Excel

·Working knowledge of iOS devices, including iPad

·Ability to document system modifications, comply with business standards

·Ability to act with discretion when dealing with sensitive data

·Ability to work under tight deadlines and multitask to achieve goals

SUPERVISORY RESPONSIBILITIES : None required.

MINIMUM QUALIFICATIONS : Some understanding of technical language. Refined customer service skills. Experience with Elections and Voter Registration Systems is required.

EDUCATION REQUIREMENTS : Bachelor’s degree from a nationally accredited college or university in computer science or a related field or an associate’s degree in a technical curriculum with at least 3 years of recent relevant experience in an IT or application support role.

Bachelors Degree *and* One (1) year of work related experience OR Associates Degree in Business Administrative Technology *and* Two (2) years of related work experience Note: Experience may substitute for the degree on a year-for-year basis.

  • Elections Information System Support Specialist

    1 month ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Job SummaryThe Elections Information System Help Desk Associate provides critical support to the Voter Registration System Administrator and the broader Elections Division by serving as Tier #1 support for system issues reported by end users of Georgia's Voter Registration & Election Planning System, GARViS, and all other integrated systems.Key...

  • Elections Information Systems Security Specialist

    1 month ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Job SummaryThe Elections Information Systems Integrations Security Specialist plays a crucial role in ensuring the security and integrity of Georgia's Voter Registration & Election Planning System, GARViS, and its integrations with other systems. This position requires a strong understanding of technical language and experience with Elections and Voter...

  • Elections Information System Developer

    6 months ago

    Atlanta, United States GeorgiaGov Full time

    JOB SUMMARY : Under general supervision, the Elections Information System Developer & Integrations Specialist aids the Elections & Voter Registration Database Administrator by developing SQL and Python scripts, as well as code for in-house applications and systems. Other languages or frameworks may be implemented as projects evolve. This position will...

  • Elections Information Systems Integrations Security Specialist.

    6 months ago

    Atlanta, United States GeorgiaGov Full time

    JOB SUMMARY : Under general supervision, the Elections Information Systems Integrations Security Specialist provides assistance and support to the Voter Registration System Administrator and the broader Elections Division by coordinating with vendors to establish, enhance, and maintain integrations between Georgia’s Voter Registration & Election...

  • Help Desk Analyst II

    2 weeks ago

    Atlanta, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Analyst II to join our team in the Real Estate & Property industry in Atlanta, Georgia. This role involves providing high levels of customer service and technology support to all associates within the organization. The Help Desk Analyst II will act as a key resource for onboarding and offboarding...

  • Help Desk Analyst

    2 months ago

    Atlanta, United States Uptown Full time

    Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Support all...

  • GA DHS Help Desk Analyst SHINES

    4 months ago

    Atlanta, United States Nitelines USA, Inc Full time

    The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia. PAYRATE: $28.67 hour HYBRID POSITION MUST BE LOCATED ATLANTA _ JOB DESCRIPTION:_ _ Qualifications and Education Requirements• Bachelor’s degree in related field...

  • Help Desk Analyst

    1 month ago

    atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Analyst

    2 months ago

    Atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Uptown Full time

    Job Summary:Uptown is currently seeking a skilled Help Desk Analyst to support our IT operations. As a key member of our team, you will provide top-notch technical assistance to our users, ensuring they receive the help they need to stay productive and efficient. Key Responsibilities:• Provide exceptional technical support to users through our HelpDesk...

  • Level 1 Help Desk Technician

    2 months ago

    Atlanta, United States Onward Technologies Full time

    We are seeking an IT professional who provides remote technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ticket system. It is the responsibility of the help desk tech to answer the phone on shift and introduce yourself and ask for the end users’ information. The Help desk...

  • Help Desk Analyst II

    1 month ago

    Atlanta, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Analyst II in Atlanta, Georgia. This role is primarily focused on providing first-line technical support for both Mac and PC users in a dynamic environment. You will be tasked with managing and troubleshooting various technical issues, optimizing our Google Cloud...

  • Help Desk Rep

    1 week ago

    Atlanta, United States CS Pro Full time

    Help Desk RepresentativeAlpharetta, GASchedule: Flex from Mon-Sat 7a-10p Job DescriptionPosition Summary: As an Inbound Support Agent, you will be responsible for managing inbound calls from customers using established company systems, processes, and procedures. Your primary focus will be on ensuring accuracy in all customer interactions while meeting both...

  • Help Desk Support Specialist

    1 week ago

    Atlanta, United States Apollo ITS Full time

    Title: Help Desk Support Specialist Location: Atlanta, GA Duration: 12+ Months Type: Contract Job Description: Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow. User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues. ...

  • Help Desk Technician

    2 months ago

    Atlanta, United States Aldridge Connors Full time

    Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional...

  • Front Desk Associate

    5 months ago

    Atlanta, United States Elwyn Full time

    As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk Associate, Front Desk, Associate, Customer Service, Hotel, Healthcare, Skills

  • Help Desk Analyst

    2 weeks ago

    Atlanta, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team in Atlanta, Georgia. You will primarily be tasked with Windows desktop and line of business application support for our clients. Additionally, you will handle Microsoft Office application configuration, particularly for Office 365 including Outlook and...

  • Geographic Information System Developer

    2 weeks ago

    atlanta, United States System Soft Technologies Full time

    About Us:System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200...

  • Geographic Information System Developer

    2 weeks ago

    atlanta, United States System Soft Technologies Full time

    About Us:System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200...

  • Help Desk Support Specialist 1

    2 months ago

    Atlanta, United States Lorven Technologies Full time

    Role - GTRI Help Desk Support Specialist (Windows) Location: 430 10th Street- Atlanta, GA 30318 Job Summary Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments....