Help Desk Specialist
6 days ago
At Emory University, we are committed to fostering excellence and attracting world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.
About Emory UniversityWe are a leading research university that values innovation, collaboration, and creativity. Our team is dedicated to providing exceptional customer service and support to faculty, staff, and students.
**Job Summary**
This role provides IT support to our community through troubleshooting, resolving issues, and improving efficiencies. The successful candidate will have excellent communication and problem-solving skills, with a strong understanding of IT functions, requirements, policies, procedures, and expectations.
**Key Responsibilities**
- Supports faculty, staff, and students in maintaining customer functionality and satisfaction.
- Independently resolves moderately complex IT issues.
- Recognizes patterns of issues and proposes solutions to prevent recurrence and improve efficiencies.
- Maintains a strong understanding of IT functions, requirements, policies, procedures, and expectations to resolve incidents, meet customer needs, and support other Service Desk staff.
- Creatures Major Incident Notifications (MINs) to resolve service interruptions and assign tickets to IT resources.
**Required Skills and Qualifications**
The ideal candidate will have:
- A high school diploma and three years of relevant IT service desk experience, or an equivalent combination of education, training, and/or experience.
- Excellent communication and problem-solving skills.
- A strong understanding of IT functions, requirements, policies, procedures, and expectations.
**Salary and Benefits**
The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience and qualifications. Emory University offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
**Location**
This role is primarily remote, with occasional visits to the Emory University campus in Atlanta, Georgia.
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