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Hotel Front Desk Agent

2 months ago

Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Full time and Part time openings

Has experience answering telephone calls and troubleshooting stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Must have graduated high school, received a GED or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Bookkeeping: keep accurate records of all hotel guest account information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Communicate with housekeeping to make sure guest rooms are ready