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Customer Relationship Management Analyst

1 month ago

Miami, United States Talent Lab Partners LLC Full time

Job Summary:


The Client Relations Analyst is responsible for building and maintaining strong relationships with clients to ensure their needs and expectations are met. This role involves analyzing client data, managing communication, and providing insights to improve client satisfaction and retention.


Key Responsibilities:

  • Client Management: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction.
  • Data Analysis: Analyze client data and feedback to identify trends, opportunities for improvement, and areas of risk.
  • Reporting: Prepare and present detailed reports on client interactions, satisfaction, and performance metrics to internal stakeholders.
  • Strategy Development: Collaborate with teams to develop and implement strategies that enhance client relationships and drive business growth.
  • Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and positive initial experience.
  • Issue Resolution: Proactively identify and address client issues, providing timely solutions and escalating complex problems as necessary.
  • Feedback Collection: Gather and analyze client feedback to inform service improvements and address any potential concerns.
  • Relationship Building: Develop and maintain strong relationships with clients through regular communication, meetings, and follow-ups.
  • Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to align client needs with company offerings and ensure a cohesive approach to client management.


Qualifications:

  • Education: Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
  • Experience: 1-3 years of experience in client relationship management, customer service, or a related role.


  • Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in data analysis
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and a commitment to delivering high-quality service.