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Residential Application Administrator

3 months ago

Owings Mills, United States David S. Brown Enterprises, Ltd Full time

Position Summary


Assists in general administration of leasing process and all related functions for the property. Responsible for processing rental applications, preparing leases, and creating accurate move-in files. Acts as a liaison between the applicant and leasing consultant for a smooth application process and move in. Answers phone, greets visitors and channels inquiries to appropriate staff members. Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures. Reports to the Property Manager or General Manager.


Responsibilities include the following. Other duties may be assigned.


  • Ability to work with prospect and leasing consultant to collect accurate information and provide a positive leasing experience; performing necessary follow up to finish the application process
  • Process applications correctly within 48 hours, obtain property or assistant property manager approval, and notify applicants of results
  • Prepare lease packages, to include calculating move in charges for new residents, ensuring utility and renter’s insurance compliance and collecting the security deposit in the required timeframe
  • Submit final lease packet to the property manager for final approval, prior to returning the file to the Leasing Consultant to conduct the move in
  • Prepare and maintain resident files and work closely with the Residential Lease Administrator regarding new leases
  • Assisting the Property Manager with all phases of paperwork and reporting procedures as assigned.
  • Answers phone, greets visitors professionally, schedules appointments, and directs inquiries to appropriate staff member
  • Enters application and lease into computer system and verify accuracy as needed
  • Completes survey/welcome card for each prospect
  • Implement and participate in social functions, resident appreciation days and open houses
  • Completes and updates move-in, move-out and rental packets
  • Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
  • Performs monthly market surveys and shops competition
  • Follows Fair Housing regulations
  • Required to work weekends
  • Complete move in package, test keys and inspect apartments prior to move in, as needed
  • Conduct new resident orientation, as needed
  • Performs all other duties as requested by the Property Manager
  • Flexibility in work schedule, as determined by regional management, may be required periodically to insure adequate staffing in leasing office
  • Achieve 90% or higher on all shops.


Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Positive, “can-do” attitude, professionalism, and high level of enthusiasm
  • Customer-centered
  • Strong demonstration and closing skills demonstration of what?
  • Thorough organizational and administrative abilities
  • Excellent communication skills, verbal and written
  • Dependable, team player
  • Must have valid driver’s license and dependable vehicle
  • Needs to know how to operate office equipment such as computer, fax machine, copier, printer/scanner
  • Experience with Microsoft Outlook, Yardi
  • Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages
  • Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • Employees frequently is required to use hands to finger, handle or feel.
  • Employees are frequently required to stand, walk, sit and reach with hands and arms.
  • Employees must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Employees are regularly exposed to outside weather conditions.
  • Noise level in the work environment is usually moderate.


Education/Training/Experience


  • High school diploma, plus specialized training or two year degree or equivalent
  • One or two years of leasing sales experience in the apartment, hotel or retail industry




Supervision Received


  • Most work is done independently without close supervision. This job requires no supervision of others.