Current jobs related to Senior Technical Support Specialist - Rancho Cordova - Zeektek

  • Technical Support Specialist

    4 weeks ago

    Rancho Cordova, California, United States Mesotech International Full time

    Job DescriptionMesotech International, Inc. is a leading engineering, manufacturing, and service company in Sacramento, California, providing innovative solutions for aviation-related meteorological and industrial monitoring sensors, software, data, and systems.We are seeking highly skilled Technical Support Specialists to join our 24/7 helpdesk team,...

  • Technical Support Specialist

    5 months ago

    Rancho Cordova, United States Mesotech International Full time

    Company Description Mesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global customers including the US...

  • IT Systems Support Specialist

    3 weeks ago

    Rancho Cordova, California, United States INSPYR Solutions Full time

    Job Title: IT Systems Support SpecialistJoin INSPYR Solutions as an IT Systems Support Specialist in our Field Services team in Sacramento. This long-term project opportunity is perfect for a skilled technical professional looking for a challenging and rewarding role.Key Responsibilities:Provide technical support for IT systems and infrastructureCollaborate...

  • IT Systems Support Specialist

    3 weeks ago

    Rancho Cordova, California, United States INSPYR Solutions Full time

    Job Title: IT Systems Support SpecialistJob Summary: We are seeking a skilled IT Systems Support Specialist to join our team at INSPYR Solutions. As a key member of our Field Services team, you will provide technical support and assistance to our clients in Sacramento.Key Responsibilities: • Provide technical support and troubleshooting for IT systems and...

  • Senior Desktop Support Specialist

    2 days ago

    Rancho Cordova, California, United States AA2IT Full time

    We are seeking a highly skilled and experienced Technical Support Lead to join our team at AA2IT. In this role, you will be responsible for providing exceptional technical and customer service to our senior leadership team and executives.The ideal candidate will have extensive knowledge of operating systems, including Windows and Mac OS, as well as...

  • IT Systems Support Specialist

    4 weeks ago

    Rancho Cordova, California, United States INSPYR Solutions Full time

    Job Title: IT Systems Support SpecialistJoin INSPYR Solutions as an IT Systems Support Specialist in our Field Services team in Sacramento. This is a long-term project opportunity that will last for 9-10 months.Key Responsibilities:Provide technical support for IT systems and infrastructureResolve technical issues and troubleshoot problemsCollaborate with...

  • IT Systems Support Specialist

    7 days ago

    Rancho Cordova, California, United States INSPYR Solutions Full time

    Job Title: IT Systems Support Specialist - Field Services Job Summary: We are seeking an IT Systems Support Specialist to join our team at INSPR Solutions. Responsibilities: * Provide technical support for IT systems and infrastructure * Troubleshoot and resolve technical issues * Collaborate with cross-functional teams * Work with US citizens and GC...

  • Customer Support Specialist

    1 week ago

    Rancho Cordova, California, United States Manpower Group Inc. Full time

    We are seeking a skilled Customer Support Specialist to join our team. As a Service Desk Agent, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring a positive experience for all interactions.The ideal candidate will have strong communication skills, be proficient in multiple systems, and be able...

  • Senior Environmental Compliance Specialist

    4 weeks ago

    Rancho Cordova, California, United States State of California Full time

    Job SummaryThe State of California is seeking a highly skilled Senior Compliance Specialist to join our team in the Environmental Programs Branch. As a key member of our team, you will play a critical role in supporting the California Military Department's (CMD) Compliance Program at Camp Roberts (CR) with regular assignments at Camp San Luis Obispo (CSLO),...

  • Desktop Support Specialist

    1 month ago

    Rancho Cordova, California, United States Beacon Hill Full time

    Job Title: Desktop Support SpecialistWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Beacon Hill Technologies. As a Desktop Support Specialist, you will be responsible for providing advanced system support duties in a support desk/applications/desktop/field environment.Key Responsibilities:Deploy and...

  • IT Support Specialist

    1 month ago

    Rancho Cordova, California, United States CommonSpirit Health Full time

    Job SummaryCommonSpirit Health is seeking a skilled IT Support Specialist to join our End User Services team. As a key member of our technical support team, you will be responsible for providing on-site and remote installation, maintenance, and troubleshooting of desktop, notebook, and mobile PC workstations, printers, and associated peripherals.Key...

  • Desktop Support Specialist

    2 weeks ago

    Rancho Cordova, California, United States SquareTrade Full time

    Job Title: Desktop SupportWe are seeking a highly skilled and experienced Desktop Support professional to join our team at SquareTrade. As a Desktop Support specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key...

  • IT Support Specialist

    3 days ago

    Rancho Cordova, California, United States Drodex , Inc. Full time

    Job SummaryWe are seeking an experienced IT Specialist to join our team at Drodex LLC. The successful candidate will provide technical support for our Response Communications Team (RCT) and perform various duties related to inventory management, logistics, and communications.Key ResponsibilitiesProvide technical support to the RCT help desk, including...

  • Senior Desktop Support Engineer

    1 week ago

    Rancho Cordova, California, United States AA2IT Full time

    Job SummaryWe are seeking a highly skilled Senior Desktop Support Engineer to join our team at AA2IT. The ideal candidate will have extensive experience in enterprise desktop support, with a strong focus on client-facing support and technical leadership.The successful candidate will be responsible for providing end-to-end support for users, including PC or...

  • Customer Support Specialist

    2 weeks ago

    Rancho Cordova, California, United States Manpower Group Inc. Full time

    About the RoleWe are seeking a highly motivated and organized Customer Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to...

  • Senior Coordinator, Administrative Support

    3 days ago

    Rancho Cordova, California, United States WSP USA Full time

    Job SummaryWSP USA is seeking a highly skilled Senior Coordinator, Administrative Support to join our Northern California team. As a key member of our administrative team, you will provide extensive support to personnel at all levels, ensuring the smooth operation of our offices. Your primary responsibilities will include delivering administrative support,...

  • Senior Environmental Permitting and Compliance Specialist

    3 days ago

    Rancho Cordova, California, United States GEI Consultants Full time

    Job SummaryWe are seeking a highly skilled Senior Biologist/Environmental Permitting and Compliance Specialist to join our team at GEI Consultants. This is an outstanding mid to senior level environmental opportunity in Sacramento or Oakland to help support our growing environmental practice in California.Key ResponsibilitiesDevelop environmental compliance...

  • Information Technology Systems Support Specialist

    1 week ago

    Rancho Cordova, California, United States HonorVet Technologies Full time

    Job Title: Information Technology Systems Support SpecialistAt HonorVet Technologies, we are seeking an experienced IT Systems Support Specialist to join our team. The ideal candidate will have a strong background in troubleshooting, configuring, and repairing complex IT systems and hardware.Key Responsibilities:Provide advanced technical support for...

  • Senior IT Hardware Specialist

    7 days ago

    Rancho Cordova, California, United States CEAR Inc. (California Electronic Asset Recovery) Full time

    Senior IT Hardware SpecialistCear Inc. (California Electronic Asset Recovery) is seeking a seasoned Senior IT Hardware Specialist to oversee the testing and refurbishment of IT equipment for resale. The ideal candidate will lead a team of technicians to ensure all IT assets meet stringent quality and performance benchmarks before entering the remarketing...

  • Technical Support Specialist 3

    1 week ago

    Rancho Palos Verdes, California, United States The Salvation Army USA Western Territory Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist 3 to join our team at The Salvation Army USA Western Territory. As a key member of our Information Technology department, you will provide advanced computer user support in both hardware and software, resolving complex issues and providing technical leadership to our team.Key...

Senior Technical Support Specialist

3 months ago

Rancho Cordova, United States Zeektek Full time

Job Description


We have a 6 month contract to hire for a Senior Technical Support Specialist onsite in Sacramento.

Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):

  • Perform root cause analysis and provide documented resolution.
  • Perform software installs, updates, and upgrades for end-user equipment and work with various teams including network, telecom, audio/video, and facilities to provide site support.
  • Act as a technical resource and subject matter expert in one or more technical areas.
  • Provide a high level of customer satisfaction by establishing close relationships with support base, including VIP staff, and provide concierge level support for identified end-users.
  • Perform regular inventory audits and maintain high degree of quality assurance by following established asset management guidelines
  • Provide technical support for onsite and remote meetings and events
  • Participate in recurring new hire onboarding classes to assist and guide end-users on day-1 setup and configuration needs
  • Lead new hire onboarding classes by coordinating staff and delegating tasks
  • Work with Enterprise Conferencing department to provide support, monitor, and remediate Audio/Visual related issues.
  • Work with Print Configuration team and vendors to perform routine and critical maintenance to ensure operational readiness
  • Train staff and end-users on Audio/Video system usage and configuration

Describe the performance expectations/metrics for this individual and their team:

  • Respond to and resolve end-user support tickets within established SLA.
  • Practice diligent adherence to all standard operating procedures
  • Provide effective and detailed documentation in tickets and reports
  • Ability to engage proactively and work in a group or independently with little oversight

Tell me about what their first day looks like:

  • Complete required training, review department standard operating procedures,

What previous job titles or background work will in this role?

  • Senior technical support specialist

Any future projected positions potentially coming up? YES If yes, note: Expecting additional position to open up on 10/09/2023

Internal/External Groups with which the Candidate will interface:

Internal IT groups and Business side end-users



Required Skills/Experience:

3-5 years relevant experience

1.

ServiceNow

2.

Windows OS & Active Directory

3.

Audio/Video conferencing support, Print MFD Support


Preferred Skills/ Experience:

3-5 years relevant experience

1.

Apple operating systems, VDI Support

2.

Necthink

3.

SCCM



Education Requirement:

High School

Education Preferred:

Bachelors

Software Skills Required:

Office applications (Excel, Word, Outlook, PowerPoint), MS Teams

Required Certifications:

Preferred: HDI Desktop Advanced Support Technician (HDI-DAST) or equivalent

Required Testing:

Dell technician certification