Technical Support Specialist 3
4 weeks ago
We are seeking a highly skilled Technical Support Specialist 3 to join our team at The Salvation Army USA Western Territory. As a key member of our Information Technology department, you will provide advanced computer user support in both hardware and software, resolving complex issues and providing technical leadership to our team.
Key Responsibilities- Resolve Computer Problems (60%): Determine whether a problem is caused by hardware or software, diagnose system hardware, software, and operator problems, and recommend or perform remedial actions to correct problems.
- Monitor the Help Center (20%): Log into the Help Center, review, triage, and take tickets from users having problems using computer software and hardware, and assign tickets when directed to coworkers.
- Technical Leadership (20%): Assist in supporting, training, and mentoring Support Specialist I and II coworkers, act as an escalation point for Support Specialist I and II coworkers, and embrace the role of a lead in one or more technical specialty within the Support team.
- AA degree in Information Technology or Computer Science or some combination of at least 4 trade certifications.
- Five years of experience in Information Technology in a support role.
- Excellent customer service and communications skills, ability to understand and learn new technologies, and specific expertise with Microsoft Windows, Microsoft Office, and communications technologies.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
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Customer Service Representative
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