Customer Support Specialist

4 weeks ago


Rancho Cordova, California, United States Manpower Group Inc. Full time
About the Role

We are seeking a highly motivated and organized Customer Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Assist with password resets, registration for the Telephonic Timesheet System, and other support-related tasks
  • Collaborate with internal teams to resolve complex issues and improve processes
  • Stay up-to-date with new technologies and tools to provide the best possible support
  • Meet or exceed performance metrics and quality standards
Requirements
  • Bilingual - English and Spanish speaking
  • Excellent communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Strong technical skills and knowledge of Windows and other software applications
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer
  • Competitive hourly rate
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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