Sales Support Specialist

4 weeks ago


Boston, United States Masis Professional Group Full time

Masis Professional Group is seeking a Sales Support Specialist for a client in Boston, MA. This is a contract to hire opportunity with a pay rate of $21-$23/HR.


SUMMARY OF POSITION

The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Assists in estimating for customers
  • Creates and approves job tickets for the shop floor
  • Assists plant manager with any emergency problems
  • Communicates with customers on updates for projected timelines for projects
  • Manages trouble-shooting of emergency orders for customers
  • Participates in meetings with production staff and front office staff
  • Enters Customer Orders in ERP system (Microsoft PrintVis)
  • Utilizes Salesforce to manage communications with sales team, customers and management
  • Follows up on all customer transactions in a timely manner
  • Ensures CARs are created by quality department and communicated to customer
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Works closely with the credit department to resolve disputed credit items.
  • Provides timely feedback to internal team members regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer service expectations.


NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Sends out sample products to customers
  • Packages orders for delivery
  • Assists other plant employees with tasks when staffing is an issue
  • Performs other duties as assigned


JOB KNOWLEDGE, SKILLS & ABILITIES

  • Flexible packaging knowledge is preferred but not a must
  • Knowledge of film substrates used in the industry is preferred but not a must
  • Excellent customer service via phone, email and in person
  • Pre-press and pre-press workflow knowledge a plus
  • Knowledge of estimates and customer expectation a plus
  • Excellent time management skills
  • Basic IT structure knowledge
  • Knowledge of a web to print order system a plus
  • Must be deadline driven and have a sense of urgency
  • Must be adaptable and flexible
  • Must have a great customer focus and be action oriented
  • Should have experience in Word, Excel and Google Suites


EXPERIENCE AND EDUCATION

  • 2-3 years of experience in a customer service-related field
  • Associates degree with relevant major preferred
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Preferably 1+ years industry-specific customer relations experience.


WORK ENVIRONMENT

Most of the time in a professional office setting with some regular time on the production floor.

While performing the duties of this job, the employee could be around, moving mechanical parts and vibration.



  • Boston, United States Sales Openings Full time

    Job DescriptionJob DescriptionDescription:If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.Let’s start with what’s important to you. The...


  • Boston, United States Sales Openings Full time

    Job DescriptionJob DescriptionDescription:If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.Let’s start with what’s important to you. The...


  • Boston, Massachusetts, United States Medsurg Sales Staffing Full time

    Position OverviewA leading medical device organization is seeking to hire a Clinical Support Specialist. This role offers comprehensive healthcare and retirement benefits, along with coverage for travel expenses, including vehicle costs, fuel, mobile communication, and technology tools.As a Clinical Support Specialist, you will engage with cutting-edge...


  • Boston, United States Masis Professional Group Full time

    Masis Professional Group is seeking a Sales Support Specialist for a client in Boston, MA. This is a contract to hire opportunity with a pay rate of $21-$23/HR. SUMMARY OF POSITIONThe Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for...

  • Sales Geek Machusetts

    5 hours ago


    Boston, United States Sales Geek Full time

    Are you tired of the corporate status quo Have the drive and ambition to do your own thing Sales Geek might be the right step for you.This role is to join an organisation as a franchisor incorporate your own business with us and which requires an upfront investment. You will operate the area within an area in the State of MassachusettsWho are Sales Geek...


  • Boston, Massachusetts, United States Medsurg Sales Staffing Full time

    Job OverviewMedsurg Sales Staffing is seeking an experienced sales manager to lead our medical device sales team. As a key member of our organization, you will be responsible for managing a team of sales representatives and clinical specialists, driving revenue growth, and expanding our customer base.Key ResponsibilitiesManage a team of 6 sales...


  • Boston, Massachusetts, United States Gourmet Caterers, Inc. Full time

    Position Available: Sales Support Specialist at Gourmet CaterersGourmet Caterers, a leading catering service in New England, is looking for a Sales Support Specialist to enhance our operations.We are in search of a dynamic, creative, and committed individual with a strong attention to detail to assist our sales and operational teams. The perfect candidate...


  • Boston, United States ePac Flexible Packaging Full time

    Job DescriptionJob DescriptionePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, and Indonesia.  Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to...

  • Regional Sales Manager

    3 months ago


    Boston, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionBlue Chip Device Manufacturer is expanding. We are recruiting for an experienced device sales manager. Manage a sales force of 6 reps and 4 clinical specialists. 270k at plan. All expenses covered, great benefits. Please only apply if you meet the following criteria.* Min 3+yrs document successful sales management experience.*...


  • Boston, United States ePac Flexible Packaging Full time

    Job DescriptionJob DescriptionePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, and Indonesia.  Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to...


  • Boston, Massachusetts, United States Medsurg Sales Staffing Full time

    Position OverviewA leading medical device manufacturer is seeking to hire a Clinical Support Specialist. This role offers comprehensive healthcare and retirement benefits, along with reimbursement for travel-related expenses including vehicle, fuel, and communication tools. The company prides itself on exceptional leadership and a robust portfolio of support...


  • Boston, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionBlue chip medical device manufacturer is looking to fill a "clinical specialist" position. Extensive healthcare and retirement benefits packages. Company will pay for your car, gas, expenses, cell phone, laptop, etc. Superior leadership and extensive support products. Continuous pipeline of new products. Strong name recognition...


  • Boston, United States New England Ice Cream Corp Full time

    Retail Support Specialist – this position is based in the Boston, MA area and will cover the surrounding territory. Candidates must reside central to the territory covered. This position involves being on the road 5 days per week. Required: Use of Own Vehicle. About us Have you ever thought of working with a fun product, like ice cream? We are passionate...


  • Boston, Massachusetts, United States Mastech Digital Full time

    Job DescriptionMastech Digital is a leading provider of digital and mainstream technology staff, as well as Digital Transformation Services, to American Corporations. We are currently seeking a Commercial Sales Support Analyst for our client in the Pharmaceutical domain.Key Responsibilities:Partner with sales leadership to optimize sales performance in the...


  • Boston, Massachusetts, United States Crimson Technologies Full time

    You are a seasoned professional with a knack for navigating complex sales environments. As a Sales Support Specialist at Crimson Technologies, you will leverage your expertise to drive business growth and customer satisfaction. Your primary responsibility will be to provide exceptional support to our international industrial and commercial customers, with a...


  • Boston, Massachusetts, United States Amped-up Enterprise Inc Full time

    Become a Part of Amped-up Enterprise IncAt Amped-up Enterprise Inc, we recognize the significance of exceptional Customer Support and the impact it has on our success. Our team members form the core of our organization, and we are dedicated to fostering a nurturing and growth-focused atmosphere. Here, you will benefit from comprehensive training,...


  • Boston, United States Morph Management Full time

    Job DescriptionJob DescriptionWe are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele, our company has projected immeasurable growth. Therefore, we want to add a friendly Entry Level Client Support Specialist to our high-performing and energetic team....


  • Boston, United States ML6 Search + Talent Advisory Full time

    The Opportunity:Our client is a leading player in the analytical instrumentation and scientific equipment sector. We are supporting them in the hiring of a Chromatography Sales Specialist - a key member of their team with the primary responsibility for providing direct sales efforts for their Chromatography product portfolio.The Chromatography Sales...


  • Boston, Massachusetts, United States Board Full time

    Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our Support Team Board is looking for a highly analytical and self-motivated Product Support Specialist (L3). Reporting to the Support Team Lead, you will work...


  • Boston, United States Altium International Inc. (US & Canada) Full time

    Altium International Inc. is the US branch of Altium, a leading global solution provider for laboratories with a mission to be present in every lab in the represented territories. Areas of expertise include pharma, biopharma, food, energy, and environmental solutions, with expanding development in medicine, healthcare, and green energy sectors. Altium's...