Account Manager- Customer Service
4 weeks ago
Customer Service Program Relations (TX or IL)- Landsberg Orora
Position Summary
Our Customer Service Program Relations (Level 3) are a key link between our customers and Sales Representatives ensuring the highest levels of service and customer satisfaction. The Customer Service Program relations (Level 3) will work with complex clients, providing high-touch service for our distribution business. A passion to provide service and solve problems with strong communication skills is essential.
Reports to: Regional Customer Service Manager
Location: Hybrid (Lockport, IL facility)
FSLA: Non-exempt
Primary Duties and Responsibilities
The Customer Service Program Relations (Level 3) will:
· Provide a high level of customer service to ranking/President’s Club Packaging Consultants/Sales
· Handle all customer quote requests
· Provide expertise is solving customer problems
· Perform Contract Review
· Work with the customers on product substitution when required
· Effectively and timely communication with customers as needed
· All duties in OPS CS- Levels 1-2
· Performs other duties and/or responsibilities as requested.
Depending on the business supporting, the CS Level 3 may:
· Provide customers assistance with product issues
· Manage customer pricing
· Assist with sales onboarding and training
Qualifications
Education and Experience:
o High School Diploma or equivalent, required
o 5+ years in customer service, account management, inside sales experience required
o Extensive SAP, Excel and/or Smartsheet’s experience required
Physical Demands & Work Environment
· Please refer to the Orora Job Analysis Report
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