Asst. Manager

Position Summary:

Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the General Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies

Position Responsibilities

Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location

Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service

Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction

Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs

Ensures customer service is a priority by scheduling staff consistent with customer activity

Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement

Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards

Works in tandem with the General Manager to ensure Management/leadership is available to customers and employees at all times

Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided

Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed

Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable

Promotes an environment focused on customer service, satisfaction and store cleanliness

Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity

Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders

Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement

Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products

Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs

Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions

Ensures promotional signage and displays are properly updated per guidelines

Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels

Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed

Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities

Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees

Ensures that employees are properly trained to order merchandise and products

Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed

Follows and complies with all health and sanitation procedures and adheres to safe work practices

Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion

Completes other duties as assigned by Management