Team: Customer Support

4 weeks ago


Lockport, United States Adroit Resources Full time

**Team : Customer Support**

**Work Type : Contract**

Adroit Resources Inc., (A Nisum Company) is a certified, minority-owned, dynamic Information Technology services company based out of Californias Silicon Valley. Our offerings range from IT staff augmentation to technology consulting. We work with large enterprise clients via their MSP Programs, with mid-sized companies and fast-growing startups to ramp up their hiring efforts to hire the best talent in the shortest time. Adroit works nationwide on IT and Non-IT positions in a number of verticals. We place qualified, experienced and vetted talent that is in high demand today.

- The Customer Care Tier 3 agent is responsible for providing world-class service by resolving customer inquiries through multiple contact channels such as phone, chat and email. - This representative will act as the intermediary between the vendor and the customer, working with both parties to resolve escalations. - The successful candidate will help address escalations and provide resolution for all customer issues. - Additionally, the representative is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful.



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