Customer Account Manager

4 weeks ago


Lockport, United States RJW Logistics Full time
Job DescriptionJob Description

Job Purpose: The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.

Additional Responsibilities:

  • Track, follow-up, and resolve the customers outstanding issues in a timely manner.
  • Prepare documentation and reports for the customer base such as customer QBR’s
  • Assist directly with departments to ensure customers’ requests are being answered.
  • Assist in training peers on improving customer interactions and customer support services.

Other duties may be assigned as needed

Qualifications:

  • 2-year experience in customer service field preferred but will train.
  • Excellent phone etiquette
  • Excellent verbal communication skills
  • Punctual
  • Able to work with minimum supervision
  • Should be customer service driven
  • Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
  • Able to multi-task

Professional appearance

Education and/or Experience Required:

  • High School education required.
  • College or some college preferred.


  • Lockport, United States Crafts & Creations Inc Full time

    Job DescriptionJob DescriptionBenefits:Dental insurance401(k)401(k) matchingCompetitive salaryHealth insurancePaid time offTraining & developmentJob SummaryWe are seeking a talented Bookkeeper/Accounting Manager to join our team in our corporate office in Lockport NY. In this role, you will work closely with the Controller/Owners to maintain accurate...


  • Lockport, United States The LaSalle Group Full time

    Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products? If so, we invite you to apply for the open Customer Care Advocate position with our client, a leading retailer based in Lockport, IL. This position will give you the opportunity to work on a talented team at a growing company and...


  • Lockport, Illinois, United States Cognizant Technology Solutions Full time

    Senior Account Executive Healthcare (hospital systems - provider) - TexasLocation: Central - Mid-west - TEXASHunter mentality is a MUSTCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach...


  • Lockport, Illinois, United States Cognizant Technology Solutions Full time

    Senior Account Executive Healthcare (hospital systems - provider) - TexasLocation: Central - Mid-west - TEXASHunter mentality is a MUSTCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach...

  • Store Manager

    1 month ago


    Lockport, United States Big Lots Full time

    **Description** Responsible for leading, planning, and directing the entire Store Team. Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards. Retains accountability for all aspects of the store but will often delegate tasks...


  • Lockport, United States Bank of America Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Asst. Manager

    2 days ago


    Lockport, United States Gas N Wash Careers Full time

    Job DescriptionJob DescriptionDescription:Position Summary:Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the General Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies Position...

  • Property Manager

    2 weeks ago


    Lockport, United States Equity LifeStyle Properties, Inc. Full time

    Job Overview: We are seeking a highly organized and detail-oriented Property Manager to oversee the operations and maintenance of our properties. The Property Manager will be responsible for ensuring the properties are well-maintained, tenants are satisfied, and all legal and regulatory requirements are met. Responsibilities: - Manage all aspects of property...

  • Property Manager

    2 weeks ago


    Lockport, United States Equity LifeStyle Properties, Inc. Full time

    Job Overview: We are seeking a highly organized and detail-oriented Property Manager to oversee the operations and maintenance of our properties. The Property Manager will be responsible for ensuring the properties are well-maintained, tenants are satisfied, and all legal and regulatory requirements are met. Responsibilities: - Manage all aspects of property...

  • Property Manager

    2 weeks ago


    Lockport, United States Equity LifeStyle Properties, Inc. Full time

    Job Overview: We are seeking a highly organized and detail-oriented Property Manager to oversee the operations and maintenance of our properties. The Property Manager will be responsible for ensuring the properties are well-maintained, tenants are satisfied, and all legal and regulatory requirements are met. Responsibilities: - Manage all aspects of property...

  • District Manager

    4 weeks ago


    Lockport, United States The Wendy's Company Full time

    What you'll do Wendy’s (a brand of HAZA Group) is seeking a District Manager with 3+ years of relevant district manager/multi-unit management experience in food service, to oversee restaurant operations of 5-7 high volume Wendy's restaurants. The ideal candidate will be able to multi-task, will work with a sense of urgency and will possess strong...

  • Assistant Manager

    14 hours ago


    Lockport, United States Sonic Drive-In Full time

    THIS IS A FRANCHISE POSITION There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry Banana Split Molten Cake Sundae....

  • Assistant Manager

    4 weeks ago


    Lockport, United States Cold Stone Creamery Full time

    Job DescriptionJob DescriptionUnlock Your Potential: Lead with Us at Cold Stone Creamery!Are you ready to blend fun, leadership, and creativity in a job that's as rewarding as our ice cream? Cold Stone Creamery in Lockport is on the hunt for an Assistant Manager who is passionate about great service and wants a role that adds a scoop of excitement to...

  • Data Manager

    2 weeks ago


    Lockport, United States Bollinger Shipyards Full time

    Job DescriptionJob DescriptionBasic Function:A Data Manager is responsible for controlling, organizing, analyzing, and tracking program data including submitting commercial and government program deliverables to ensure they comply with contractual requirements. Responsibilities also include developing data management processes and procedures in addition to...

  • General Manager

    10 hours ago


    Lockport, United States Sonic Full time

    Employer = Great Lake Sonics, LLCIMMEDIATE SUPERVISOR: SUPERVISING PARTNER/MARKET SUPERVISOR STATUS: SALARIED, EXEMPT GENERAL PURPOSE OF POSITION: Manages and is responsible for final operations, training and development of all employees within a Sonic Drive-In. Leads the drive-in employees in order to provide quality food in a clean, safe and efficient...


  • Lockport, United States RJW Logistics Full time

    **Job Purpose**: Position will report to the Warehouse Supervisor. Works effectively and efficiently in a warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to ensure customer...

  • Sub-Contract Manager

    3 weeks ago


    Lockport, United States Bollinger Shipyards Full time

    Job DescriptionJob DescriptionMonitors subcontractors’ performance, schedule and deliverables to ensure that implementation and prescribed activities are carried out in accordance with specified objectives and all contractual obligations.Responsible for coordinating subcontract efforts as it relates to the production function which includes schedule...

  • Sales Arborist

    3 weeks ago


    Lockport, United States Beary Landscaping Full time

    Job DescriptionJob DescriptionAs a Sales Arborist, you will be responsible for overseeing and inspecting landscapes, and identifying problems. You will be the trusted advisor for the property owner and will become an integral part of the health and safety of the environment you serve.Duties and responsibilitiesIdentifying and diagnosing tree and shrub...


  • Lockport, United States Mahle Inc. Full time

    Job Title: Quality & Environmental Manager - Sheet Metal Fabrication & Plastic Moulding Location: East Cheshire Salary: Circa £45,000 + benefits Company Overview: We are a thriving manufacturing company based in East Cheshire, specializing in sheet metal fabrication and plastic extrusion. Our commitment to excellence, employee satisfaction, and...

  • Process Engineer

    2 weeks ago


    Lockport, United States ESPO Full time

    Title: Process Engineer Location: Joliet, IL Duration: Permanent Hire Salary: 90k - 95k Relocation Assistance is available Summary This position is responsible for developing metal powder products and processes. Essential Function Investigate and develop metal powder products and modify current products per market needs Investigate, evaluate, and implement...