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Customer Service Representative

4 months ago

Tewksbury, United States Compunnel Inc. Full time

Job Title: Customer Service Representative

Job Location: Tewksbury, MA

Pay Rate: $22.00/hr [Weekly Pay]

Shift Timings: 08:00 AM to 05:00 PM [Monday to Friday]

Contract Duration: 06 Months [Temp-To-Hire]


Job Description:


The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.


  • Perform Customer Service Support functions as the first point of contact with the customer.
  • Maintain Quote Log and Production Order Log Tracking Database.
  • Utilize the ERP-LX (Order Entry) system.
  • Provide part, pump, motor quotes to customers as required.
  • Assist with warranty claim processing.
  • Assist with credit memo/no charge requirements.
  • Preparing the customer communication folder.
  • Perform Order Entry Processing and provide Order Status updates as required.
  • Process change orders (address changes, schedule date, carrier changes).
  • Assist sales teams with customer support activities.
  • Understand and perform Export Compliance tasks as required.
  • Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.