Customer Service Representative

3 months ago

Tewksbury, United States Enterprise Bancorp Full time

** Customer Service Representative (Teller) - Float**

**Job Category****:** Branch **Requisition Number****:** CUSTO02907 Showing 1 location **Job Details**

**Description**

CUSTOMER SERVICE REPRESENTATIVE - TELLER (FLOAT)

**Get to Know Us:** Enterprise Bank is a local community bank with a diverse and inspiring culture where we put our team members and relationships first. We have been honored as one of the Top Places to Work multiple times. Operating from a sense of purpose, our positive and supportive culture encourages our team members to trust, respect, and care for each other as a family and strive for excellence in all we do.

**Our DEI Value Statement:** At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, and inclusion, where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please to view our Inclusion website for more information and to learn more of our story and Core Values .

**What Youll Do:** As a Customer Service Representative - Float in our Greater Lowell region, you will use your unique skills to expand relationships with current customers by identifying financial needs, processing transactions efficiently and offering appropriate products or services. You will assist customers with deposits, withdrawals, the purchase of treasurers checks, money orders, balancing a cash drawer and/or ATM transactions on a daily basis with minimal errors. In addition, must strive to resolve customer issues with little guidance and consistently complete transactions with minimal errors. Anticipated schedule: Monday - Saturday per business need as determined by manager.

**Benefits:** We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.

**Requirements:** Minimum of one year of customer service/teller experience preferred but willing to train an individual who is flexible, willing to learn, and has had prior customer service and cash handling experience. Applicants must be able to work as a team player, punctual in arrival, and comfortable using computers and have experience utilizing e-mail applications and/or teller/banking software. High School diploma or GED required.

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet.

**Qualifications**

**Skills**

**Behaviors**

**Required**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**:**

**Education**

**Required**

High School Diploma or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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