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Account Executive

2 months ago

Brooklyn, United States Medical Mutual Full time

Hybrid role out of Brooklyn, OH.


Manages and acts as primary contact for the successful renewal, retention and add-on sales of assigned book of business. Facilitates renewal and retention processes and consults and advises on all products, industry trends, and plan functions.


Responsibilities:

Account Executive I - MHS

· Develops and maintains relationships with customers, brokers, consultants and other external parties and influential partners. External parties include Pharmacy Benefit Managers, vendors and stop loss carriers. Manages client interactions for optimal experience and problem solves where appropriate.

· Develops and maintains client-specific strategic actions plans, regularly reviewing client needs. Provides feedback on products and services to provide consultative solutions to stay current with industry trend.

· Coordinates internal and external resources for renewals and new group on boarding for a successful experience.

· Delivers and presents various standard data and reporting packages to ensure awareness of performance and other status.

· Coordinates New Client Implementation including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with affected departments and outside vendors.

· Attends client meetings as necessary to perform strategic account reviews, inform groups of pertinent policy, product or legislative changes and deliver appropriate reports as needed.

· Offers consultative services based on group data analysis. Prepares, summarizes and presents suggestions to clients about possible benefit, product and stop loss options.

· Works with Client Directors to identify and present value-added solutions.

· Updates and maintains CRM data as relates book of business and external contacts.


Account Executive II - MHS

· Develops and sustains relationships with customers and brokers. Responds to inquiries regarding claims, eligibility, plan design and reporting. Analyzes client plans and historical data to enhance client retention and value.

· Consults on products and industry trends and plan functions, providing possible benefit, product and funding options.

· Develops and maintains client-specific strategic action plans, regularly reviewing service needs and trends.

· Interacts with brokers, consultants, pharmacy benefit managers and vendors on behalf of client. Consults and directs internal areas to support and facilitate all customer needs. Globally identifies, troubleshoots and resolves issues independently.

· Serves as a leader in understanding and leveraging industry trends and innovation and informs groups of pertinent policy, product and legislative changes.

· Prepares and analyzes client-specific data to support the renewal process and recommendations, assuming responsibility for the integrity and in-depth analysis of all reports delivered to the client.

· Mentors the Account Administrators, providing guidance and training.

· Consults on stop loss options, providing suggestions to brokers, consultants and clients through thorough understanding of terminology, knowledge of carriers and impact to rates with the ability to do so independently.

· Performs other duties as assigned


Qualifications

Account Executive I - MHS

Education and Experience:

· Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.

· Two years progressive experience in health insurance in a contracts, sales, system testing, benefit administration, claims or customer service capacity.


Professional Certification(s):

· Ohio Department of Insurance license (or required to obtain within 4 months of hire).


Technical Skills and Knowledge:

· Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements; and related laws/regulations including HIPAA, COBRA, FMLA.

· Intermediate MS Office Skills.


Account Executive II - MHS

Education and Experience:

· Bachelor’s degree in business administration or healthcare related field or equivalent combination of training and experience.

· Five (5) years sales/account management experience in the health insurance industry which includes direct customer contact.


Professional Certification(s):

· Ohio Department of insurance license (or required to obtain within 4 months of hire).


Technical Skills and Knowledge:

· Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss benefit plan design; healthcare funding arrangements; and related laws/regulations including HIPAA, COBRA and FMLA

· Intermediate MS Office Skills