Technical Support Specialist

2 days ago


Jacksonville, United States Tech Army, LLC Full time

2-4 WEEKS PROJECT


Technical Support Specialists are technical support professionals who assist users experiencing issues with hardware, software, networking, and other computer-related technologies.


  • Respond to user inquiries regarding computer software or hardware operation
  • Resolve problems by clarifying the user’s complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution
  • Maintain a record of daily data communication transactions, issues and remedial actions taken, or installation activities
  • Develop and maintain knowledge bases and FAQs for users
  • Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software



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