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Technical Support Specialist

2 months ago


Jacksonville, Florida, United States HD Supply Full time
{"Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at HD Supply. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.

Responsibilities:

* Respond to customer inquiries and provide technical support via phone, email, and other communication channels
* Analyze product problems and provide solutions to customers
* Collaborate with internal teams to resolve customer issues
* Stay up-to-date on product knowledge and industry trends
* Provide training and education to customers on product usage and application

Requirements:

* High school diploma or equivalent required
* 2-5 years of experience in technical support or a related field
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.