Technical Support Specialist

1 day ago


Jacksonville, Florida, United States HD Supply Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at HD Supply. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Analyze and resolve customer product issues, providing timely and effective solutions.
  • Collaborate with internal teams, including Sales, Customer Service, and Product Management, to create solutions for customers with sourcing, operational, and/or application issues.
  • Provide product knowledge and education to customers, ensuring they have the necessary information to effectively use our products.
  • Stay informed on relevant regulations and restrictions to ensure safety and compliance with customer orders.
  • Answer internal and external phone calls and e-mails related to product questions, providing accurate and helpful information to customers.
Requirements
  • HS Diploma or GED strongly preferred.
  • Specialized skills training/certification may be required.
  • Generally 2-5 years of experience in area of responsibility.
Work Environment

This role is located in a comfortable indoor area, with most of the time spent sitting in a comfortable position and frequent opportunity to move about. Overnight travel is less than 10% of the time.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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