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Technical Support Specialist

2 months ago

Jacksonville, United States Visium Resources Full time

Details:

Introduction
Visium Resources has been asked to identify multiple qualified candidates for this Technical Support Specialist position located in Jacksonville, FL. This position is a short term contract hire opportunity which is expected to be on-site or can be remote (for local candidates).

Summary

The selected Technical Support Specialists will assist users experiencing issues with hardware, software, networking, and other computer-related technologies.

Duties include:

  • Respond to user inquiries regarding computer software or hardware operation
  • Resolve problems by clarifying the user's complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution
  • Maintain a record of daily data communication transactions, issues and remedial actions taken, or installation activities
  • Develop and maintain knowledge bases and FAQs for users
  • Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software


Job Requirements

Minimum Security Clearance:

No Clearance

Details:

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.