Administrative Operations Manager

1 week ago

West Warwick, United States BLK MKT Studios, LLC Full time

Who We Are:

BLK MKT Studios is a multidisciplinary creative marketing agency that is uniquely B2B & DTC positioned. With 20+ years of combined leadership experience spanning branding, design, marketing, media, and manufacturing; BLK MKT has developed simplified business solutions by offering core creative services consolidated under one roof for the convenience of our clientele.


Position Title:

Administrative Operations Manager


Reports To:

Managing Partners


Responsibilities:

  • Communicate quickly and effectively with customers, vendors, employees, contractors and partners via phone, email & online applications as well as in person.
  • Is an integral part of the operational team and assists in motivating staff and cultivating a team focus.
  • Maintain a clean, safe and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
  • Greet customers / walk-ins to ensure a memorable experience for every guest and client.
  • Process inbound / outbound mail.
  • Order & maintain appropriate office supply inventory.
  • Manage calendars & assist in various types of scheduling such as meetings, contractors, on-site & off-site work, etc.
  • Manage & fulfill accounts payable.
  • Vet leads & provide customer support via phone, email, social media & in person.
  • Contact customers / vendors to submit & reconcile invoices, discrepancies, shortages, and shipments.
  • Manage, package, and ship out e-commerce orders.
  • Assist in managing Quickbooks Online; Invoicing, Estimates, Transactions, etc.
  • Assist in managing payroll within established guidelines.
  • Assist in generating proposals and contracts within established guidelines.
  • Assist with client retention strategies; follow-ups, care packages, testimonials.
  • Perform other tasks as deemed necessary.


Job Requirements:

  • Strong interpersonal and communication skills, including the ability to articulate to our customers, vendors, employees, contractors and partners
  • Developed leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
  • Exceptional problem solving/decision making skills that are combined with the ability to be organized.
  • Demonstrates financial management, merchandising, analytical, planning, and leadership skills.
  • Demonstrates the ability to remain flexible in a fast-paced environment.
  • Computer system knowledge.
  • Physical ability to occasionally move and handle boxes (35lbx - 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above.
  • Must have a valid drivers license & reliable vehicle.


Previous Experience:

  • Must be proficient with Windows 10+ and / or MAC OS.
  • Must be proficient with Google Suite; Gmail, Drive, Docs, etc.
  • Must have experience with Quickbooks / accounting or bill pay software.
  • Must have experience with customer service, phone systems, and secretarial duties.
  • All education backgrounds accepted, must be 18 years old or older.


This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. BLK MKT Studios, LLC reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. Emergencies, changes in personnel, workload, rush jobs or technological developments)


BLK MKT Studios, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.


Compensation And Benefits

  • Part-Time
  • Salary - negotiable based on range in consideration of relevant job experience


Schedule

  • Onsite
  • Monday, Weds, Fri
  • 9am - 5pm or similar
  • Can be flexible / negotiable

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